Infinitus Systems
Streamlines healthcare communication with AI-driven voice automation.
Key Takeaways
- What it is
- Streamlines healthcare communication with AI-driven voice automation.
- Best for
- Voice AI Automation
- Real-time Data Processing
- Seamless Integration
- Rating
- 4.5/5
What is Infinitus Systems?
Infinitus Systems is at the forefront of transforming healthcare communications through its innovative use of artificial intelligence. By automating routine communication tasks, Infinitus Systems aims to streamline interactions between healthcare providers, payers, and patients. This AI-driven platform is designed to enhance efficiency, reduce administrative burdens, and ultimately improve patient outcomes by simplifying complex communication processes within the healthcare industry.
Infinitus Systems stands out with its specialized focus on healthcare communications, a game-changer for the industry. Its ability to automate voice communications efficiently sets it apart, addressing unique challenges faced by healthcare providers and ensuring seamless integration with existing systems, which is crucial for maintaining continuity in operations.
Infinitus Systems offers a robust solution for healthcare organizations looking to enhance communication efficiency and reduce administrative burdens through AI-driven automation. Its ability to integrate seamlessly with existing systems and its focus on real-time data processing make it a valuable tool for any healthcare entity aiming to improve operational efficiency and patient outcomes. With its innovative features and customization options, Infinitus Systems is a compelling choice for those in the healthcare industry seeking to leverage AI for better communication and workflow management.
Who is Using Infinitus Systems?
Healthcare Providers
Utilizing the platform to streamline patient communications and administrative tasks.
Insurance Companies
Employing Infinitus Systems to automate claims processing and customer interactions.
Pharmaceutical Companies
Leveraging the tool for efficient communication with healthcare professionals and regulatory bodies.
Hospital Networks
Using the system to coordinate patient care and internal communications.
Uncommon Use Cases
Adopted by telehealth services to enhance remote patient interactions; Used by medical billing companies to automate follow-up calls on claims.
Key Features
Rating Breakdown
Pricing Plans
Enterprise Solutions
- Pricing is customized based on the specific needs and scale of the healthcare organization
Which Infinitus Systems plan should you pick?
Start with a product-specific quote for the relevant AI agent or AI copilot, then negotiate enterprise pricing when usage, volume, or contract commitments increase.
AI agents
Good for healthcare organizations needing end-to-end automation of clinical and administrative calls.
AI copilot
Good for employees who need AI-assisted phone calls to reduce hold times and improve productivity.
Infinitus Systems Use Cases
Benefit verification
Use AI agents to gather detailed medical and pharmacy benefit information from payors.
Outcome: Faster access to coverage information.
Prior authorization
Automate requirement collection and prior-authorization status checks through payor conversations.
Outcome: Reduced administrative burden and faster authorization workflows.
Patient welcome calls
Call newly starting patients, answer questions, and set expectations.
Outcome: A more personalized start to therapy.
Medication adherence
Proactively check whether patients are taking medication and escalate side effects or access blockers.
Outcome: Improved adherence support and earlier escalation.
Health risk assessments
Conduct routine assessments and identify obstacles to treatment or care.
Outcome: More complete patient information for care teams.
Workflow Ideas with Infinitus Systems
Automate a benefit-verification workflow
- 1Define the agent intent and required benefit information
- 2Connect the agent to payor portals, CRM records, or SOP documents
- 3Run simulated calls, review results, and deploy the agent
Coordinate patient outreach and escalation
- 1Create a patient-facing outreach agent
- 2Configure approved responses and escalation criteria
- 3Trigger human-team follow-up when clinical or access issues are detected
Synchronize call outcomes with enterprise systems
- 1Connect the agent to Salesforce, Veeva, or another system
- 2Run the patient, provider, or payor interaction
- 3Automatically sync results and trigger next steps
How Infinitus Systems fits into your stack
Browser
Infinitus FastTrack operates through a web portal for initiating, managing, and monitoring healthcare-related calls. The portal is documented as compatible with Chrome and Edge.
Automation and APIs
Infinitus Studio provides no-code agent building and workflow orchestration. Workflows coordinate AI agents, human teams, notifications, API triggers, and external system updates.
Knowledge and files
Studio connectors retrieve information from CRM systems, payor portals, SOP documents, and other sources to support healthcare agents and workflows.
Pros
- +Reduces Administrative Workload: By automating routine calls, Infinitus Systems significantly decreases the time and effort spent on administrative tasks.
- +Improves Communication Efficiency: The platform enhances the speed and accuracy of communications between healthcare stakeholders.
- +Enhances Patient Experience: Streamlined communications lead to better patient interactions and satisfaction.
- +Cost-Effective: Automation leads to cost savings by reducing the need for extensive human resources in communication roles.
Cons
- −Initial Setup Complexity: Setting up the system may require some technical expertise and time investment.
- −Dependence on Technology: Over-reliance on AI could be a concern if not balanced with human oversight.
Limitations & when to consider alternatives
Known limitations
- Quote-based pricing. Infinitus does not publish self-serve plan prices; pricing varies by product, volume, and contract structure.
- Enterprise-oriented access. The product is positioned for healthcare organizations and requires contacting Infinitus for a demo or pricing.
- Browser requirements. The AI Agent portal currently supports Chrome and Edge browsers.
- SAML flow limitation. SAML authentication currently supports only service-provider-initiated flows.
- Healthcare-specific focus. Infinitus is designed specifically for clinical and administrative healthcare conversations rather than general-purpose consumer automation.
Look elsewhere when
- You need a self-serve free plan.
- You need a native mobile or desktop application.
- You need image analysis.
- You need programming-code generation.
How to Use Infinitus Systems
- 1
Choose an AI agent or copilot use case
Select a workflow such as benefit verification, prior authorization, patient welcome, adherence, or health-risk assessment.
- 2
Request a demo and pricing
Contact Infinitus because pricing depends on product, volume, usage, and contract requirements.
- 3
Connect required systems and information
Connect CRM, payor portals, Salesforce, Veeva, APIs, or upload SOP and policy documents when no API exists.
- 4
Configure the agent
Describe the intended agent in plain language and define conversation flows, guardrails, systems, and quality criteria.
- 5
Test and optimize
Use simulated calls and evaluation results to improve the agent before deployment.
- 6
Deploy and monitor outcomes
Launch the workflow, monitor interactions and metrics, synchronize results, and trigger follow-up actions.
Who is Infinitus Systems For?
Pharmaceutical and life sciences companies
Infinitus supports patient access, adherence, affordability, provider communication, and direct-to-patient programs.
Health systems
Health systems can automate clinical and administrative conversations across patients, providers, and payors.
Specialty pharmacies
Specialty pharmacies can automate benefit verification, pharmacy follow-up, and other access workflows.
Payors
Payors can use patient-facing and member-service agents for outreach, assessments, and support.
Healthcare operations teams
Operations teams can build, test, monitor, and deploy healthcare AI agents and end-to-end workflows.
Frequently Asked Questions
How is Infinitus priced?
Pricing depends on products, volume, and customer needs. Options include annual platform and license fees with usage charges or subscription pricing.
Does Infinitus offer enterprise pricing?
Discounted task rates are available for customers agreeing to multi-year contracts and monthly minimums.
What browsers support Infinitus AI Agent?
The AI Agent web portal is currently compatible with Chrome and Edge.
Does Infinitus support SSO?
Infinitus supports Google Workspace, Microsoft Azure AD, and service-provider-initiated SAML authentication.
Can Infinitus connect to existing systems?
Studio connects agents with internal and external systems, including Salesforce and Veeva, while synchronizing updates and triggering next steps.
Can users upload operating procedures?
When a system lacks an API, users can upload an SOP or policy document for the agent to use.
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