Moveworks
AI-driven platform automating enterprise employee support and issue resolution.
Key Takeaways
- What it is
- AI-driven platform automating enterprise employee support and issue resolution.
- Best for
- AI-Powered Support
- Multilingual Capabilities
- Integration Across Business Systems
- Rating
- 4.6/5
What is Moveworks?
Moveworks is an advanced AI platform designed to transform how enterprises manage employee support. By automating a wide range of support functions, Moveworks enables employees to resolve issues swiftly and efficiently, enhancing productivity across the organization. It integrates deeply with existing IT infrastructure, providing real-time solutions and supporting multiple languages, making it a valuable asset for global companies.
Moveworks stands out with its ability to understand and execute a broad range of employee requests in real-time within enterprise chat environments. Its seamless integration with existing corporate infrastructure and support for over 100 languages are key differentiators in the AI-driven employee support space.
Moveworks excels at revolutionizing employee support through AI-driven automation and real-time problem-solving. Its robust integration capabilities and multilingual support make it an essential tool for global companies seeking to boost productivity and employee satisfaction. The platform's adaptability to various business applications and proactive approach to support offer significant advantages for forward-thinking enterprises.
Who is Using Moveworks?
IT Teams
Automate routine tasks such as password resets and system updates.
Human Resources
Streamline employee inquiries and onboarding processes.
Finance Departments
Manage purchase orders and financial inquiries through conversational interfaces.
Sales Teams
Access customer and deal information quickly.
Engineering Groups
Oversee workflow automation and resource provisioning.
Uncommon Use Cases
Applied in healthcare for managing patient records and in educational institutions for administrative support.
Key Features
Rating Breakdown
Pricing Plans
Enterprise Custom Pricing
- Moveworks provides tailored pricing based on organizational needs and scale
Which Moveworks plan should you pick?
Start with a custom Moveworks enterprise package sized to your workflows and integrations, then expand the package as usage and automation requirements grow.
Moveworks Use Cases
Employee support
Employees ask questions, file tickets, retrieve knowledge, and complete service requests through the AI Assistant.
Outcome: Faster answers and automated resolution of common employee needs.
Document question answering
Users upload PDF, Word, or PowerPoint files and ask questions about their contents.
Outcome: Answers and summaries grounded in uploaded documents.
Employee onboarding
Agents coordinate onboarding steps across systems such as ServiceNow, Workday, and Okta.
Outcome: A multi-step onboarding process executed across enterprise applications.
Expense approval
Ambient agents and workflows collect information, route approvals, and execute expense-related actions.
Outcome: Automated approval workflows with human approval gates where required.
Room booking
A plugin checks availability, applies decision policies, and books a room or presents alternatives.
Outcome: Business-process logic that handles booking decisions automatically.
Workflow Ideas with Moveworks
Automated employee onboarding
- 1Collect employee and role information
- 2Create or update records across HR, IT, and identity systems
- 3Apply business rules and complete access provisioning
Document analysis and response
- 1Upload a PDF, Word document, or PowerPoint file
- 2Ask questions or request a summary
- 3Return an answer grounded in the uploaded file
Room booking with approval logic
- 1Check room availability through an API action
- 2Evaluate booking conditions with a decision policy
- 3Book the room or show alternative options
How Moveworks fits into your stack
Enterprise Systems
Integrates with platforms like Microsoft Teams, Slack, and Google Workspace.
HR and CRM Systems
Works with popular systems such as Salesforce and SAP SuccessFactors.
Custom Integrations
Provides APIs for bespoke integrations to meet unique organizational needs.
Security and Compliance
Adheres to rigorous data security and privacy standards.
Pros
- +Efficiency Gains: Reduces the time employees spend resolving IT and administrative issues.
- +Cost Reduction: Lowers operational costs by minimizing the need for extensive support staff through automation.
- +Employee Satisfaction: Enhances the employee experience by providing instant solutions to problems.
- +Scalability: Adapts to the needs of businesses of all sizes, from small teams to large enterprises.
Cons
- −Initial Setup Complexity: Requires significant customization and setup, which can be resource-intensive.
- −Overreliance on AI: Risk of excessive dependence on automated processes without sufficient human oversight.
- −Learning Curve: Employees and administrators may need time to adapt to the AI-driven support system.
Limitations & when to consider alternatives
Known limitations
- Enterprise-oriented pricing. Moveworks does not publish self-serve plan prices; prospective customers must request a custom quote.
- File-size limits for LLM actions. Files passed to LLM actions through File Slots are limited to 5 MB, with combined attachments constrained by platform limits.
- Web attachment availability depends on enabled features. Assistant on Web attachments require features such as Live Agent or Brief Me to be enabled for the customer.
- Some capabilities have restricted availability. MCP Workspace is documented as controlled availability for a limited set of customers.
Look elsewhere when
- You need a free self-serve plan.
- You need a native mobile or desktop application.
- You need customer-controlled model fine-tuning.
How to Use Moveworks
- 1
Visit the Moveworks website for a range of tutorials, from basic setup to advanced feature usage.
Who is Moveworks For?
IT teams
Use Moveworks to automate service-desk requests, software access, tickets, approvals, and employee support.
HR teams
Use specialized assistants and integrations to automate employee processes and HR-related requests.
Finance teams
Use AI agents to automate finance workflows, approvals, expense processes, and related business tasks.
Engineering teams
Use Agent Studio, APIs, plugins, and integrations to build and operate enterprise AI workflows.
Enterprise employees
Ask questions and complete tasks across business systems through chat, web, intranet, and portals.
Frequently Asked Questions
What is Moveworks?
Moveworks is an agentic AI platform that helps employees find information, take actions, and automate work across enterprise systems.
Which applications does Moveworks integrate with?
Moveworks lists integrations including Slack, Microsoft Teams, Google Drive, Salesforce, ServiceNow, Jira, Workday, Zendesk, and many others.
Does Moveworks support multiple languages?
The Assistant supports interaction in more than 100 languages and native multilingual search in more than 30 languages.
Can users upload documents?
Users can upload PDF, Word, and PowerPoint files for questions, summaries, comparisons, and document analysis.
Does Moveworks support single sign-on?
Moveworks supports SSO through providers and protocols including Okta, Microsoft Entra, OneLogin, Google, OIDC, and SAML.
How is Moveworks priced?
Moveworks uses custom enterprise pricing based on organizational requirements, scale, packages, and business goals.
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