Yellow.ai
Enterprise AI agents that act on customer and employee requests across channels.
Key Takeaways
- What it is
- Enterprise AI agents that act on customer and employee requests across channels.
- Pricing
- Freemium
- Best for
- AI Agent Builder
- Knowledge Base Agents
- Super Agent Routing
- Rating
- 4.2/5
What is Yellow.ai?
Yellow.ai helps enterprises build AI agents that handle customer and employee conversations across chat, voice, email, messaging, and web channels. Its agents can answer questions, retrieve information from company documents, call business APIs, update records, and hand complex cases to human teams. The platform targets service, support, sales, onboarding, and internal operations.
Yellow.ai can route a conversation between specialized AI agents, rule-based flows, knowledge sources, and human agents while keeping the conversation context. That lets one customer request move from an answer to an action, such as checking an order, opening a ticket, or booking an appointment.
The platform fits organizations with high support volume, multiple service channels, and existing business systems to connect. It may be more than a small team needs, and some advanced capabilities require enterprise access. Yellow.ai is strongest when an organization needs AI agents that can take action inside operational workflows.
Who is Using Yellow.ai?
Customer Support Managers
Lower repetitive ticket volume while keeping human agents available for cases that need judgment.
HR Service Leaders
Employee-facing agents answer policy questions and guide requests through structured internal workflows.
Contact Center Supervisors
Inbox routing, queues, handoffs, and AI suggestions help supervisors coordinate live support operations.
Conversational Designers
AI Agent Builder, rule-based flows, prompts, and multilingual settings shape how agents handle real conversations.
Integration Engineers
REST APIs, webhooks, databases, and prebuilt connectors link agent conversations to business systems.
Uncommon Use Cases
Automated appointment booking and ticket management; internal knowledge support for policies, payroll, and onboarding
Key Features
Rating Breakdown
Pricing Plans
Free
Free
- 1 AI agent
- 500 chat sessions per month included
- Additional usage is $0.99 per resolution
- Limited access to channels, integrations, analytics, and role-based controls
Enterprise
- Unlimited AI agents and chat sessions
- All 35+ supported channels
- 150+ out-of-box integrations
- Unlimited custom integrations, workflows, analytics, and role-based access
- SOC 2, GDPR, and ISO compliance support
Which Yellow.ai plan should you pick?
Start with Free to test a small agent, then contact Yellow.ai for Enterprise when you need unlimited usage, broader channels, integrations, governance, or large-scale deployment.
Free
Good for testing one AI agent with up to 500 included chat sessions per month.
Enterprise
Good for organizations that need unlimited agents, usage, channels, integrations, access controls, analytics, and enterprise compliance.
Yellow.ai Use Cases
Customer Service Automation
Routine support conversations move from questions to actions through AI agents, knowledge sources, and connected systems.
Outcome: More customer requests handled without manual intervention.
Employee Help Desk
Internal agents answer HR and workplace questions using company policies and connected employee systems.
Outcome: Faster answers for employees and fewer repetitive requests for HR teams.
Order and Ticket Management
A conversation can retrieve order information, create or update tickets, and return status from business applications.
Outcome: Service requests completed inside the conversation.
Multilingual Support
Agents can detect and respond in configured languages for customers or employees in different regions.
Outcome: Support coverage across multiple languages.
Human-Assisted Support
Cases that need a person can move into Inbox for assignment, routing, monitoring, and agent handling.
Outcome: A controlled handoff from automation to human support.
Workflow Ideas with Yellow.ai
Order Status to Ticket Handoff
- 1The customer asks for an order update.
- 2The agent calls the order system and returns the latest status.
- 3If the order needs investigation, the workflow creates a support ticket and routes it to a human agent.
Employee Policy Support
- 1An employee asks a question about leave, payroll, or a workplace policy.
- 2The Knowledge Base agent retrieves the relevant company information.
- 3The agent collects any required details and sends the request to the correct internal team.
Prelaunch Agent Testing
- 1A team defines expected questions and workflow outcomes.
- 2Copilot sessions test conversations during development.
- 3Automated test suites check behavior and report failed cases before deployment.
How Yellow.ai fits into your stack
Customer Channels
Yellow.ai sits between customer-facing channels such as web chat, WhatsApp, voice, email, and mobile experiences. The same agent logic can support several channels.
Knowledge and Files
The Knowledge Base uses documents, websites, FAQs, and other sources to answer questions. Conversation flows can also accept supported file uploads up to 20 MB.
Business Applications
Prebuilt integrations connect systems such as Salesforce, Zendesk, Genesys, Workday, and SAP. Custom APIs extend the agent to other services.
Human Support
Inbox adds live agents, tickets, queues, assignment, and routing when an AI agent needs human help.
Development and Governance
Nexus provides agent building, testing, access controls, SSO options, analytics, and deployment management for enterprise teams.
Pros
- +Actionable conversations: Agents can call APIs, update databases, send notifications, and complete service workflows.
- +Enterprise integrations: Prebuilt connections include Salesforce, Zendesk, Genesys, Workday, SAP, and more.
- +Multilingual support: Agents can understand and respond in multiple languages, including text and selected voice capabilities.
- +Human handoff: Inbox tools support agent assignment, routing, queues, and human participation when automation is not enough.
- +Flexible model setup: Teams can use Yellow.ai's default model account or connect OpenAI, Azure OpenAI, AWS Bedrock, and Anthropic accounts.
Cons
- −Enterprise focus: The platform may feel oversized for a small support operation or a basic chatbot.
- −Usage-based free tier: The Free plan includes 500 chat sessions per month, then charges $0.99 per resolution.
- −Configuration work: Connecting business systems and designing reliable workflows requires technical and operational effort.
Limitations & when to consider alternatives
Known limitations
- File size limit. The File prompt node allows a maximum file size of 20 MB.
- Language switching. A user cannot switch languages mid-conversation unless the flow is configured to change the language through a set language node.
- Internet dependency. The Yellow.ai platform and AI agents require a stable internet connection to load and operate.
- Some model limits. The OrchLLM documentation lists English-only availability and no support for a mother-child AI agent hierarchy.
Look elsewhere when
- You need a native mobile app for end users rather than mobile channel or SDK support.
- You want a general-purpose personal chatbot instead of an enterprise service automation platform.
- Your team needs built-in fine-tuning on your own model training data.
How to Use Yellow.ai
- 1
Choose the service goal
Start with a defined customer or employee task, such as order tracking, ticket management, policy support, or appointment booking.
- 2
Create the agent
Build an AI agent in Nexus with a prompt, triggers, tools, and the conversation behavior needed for the task.
- 3
Add trusted knowledge
Connect documents, websites, FAQs, or other company sources so the Knowledge Base agent can answer from approved information.
- 4
Connect business systems
Add a prebuilt integration or configure a third-party API when the agent must retrieve data or complete an action.
- 5
Test the experience
Run Copilot sessions and automated test suites to find weak answers, broken workflows, and unexpected conversation paths.
- 6
Deploy and monitor
Publish the agent to selected channels, configure human handoff, and review conversation analytics, sentiment, and topics.
Who is Yellow.ai For?
Customer Experience Teams
Support leaders can automate common service requests across chat, voice, email, and messaging.
Employee Experience Teams
HR and internal service groups can provide automated help for policies, payroll, onboarding, and employee requests.
Large Enterprises
Organizations with multiple departments, regions, and service channels can manage AI agents with shared controls and integrations.
Contact Centers
Contact center teams can combine AI handling, human inboxes, routing, and agent assistance.
Operations and IT Teams
Technical teams can connect APIs, databases, identity systems, and business applications to agent workflows.
Frequently Asked Questions
Does Yellow.ai have a free plan?
Yes. The Free plan includes one AI agent and 500 chat sessions per month. Additional resolutions cost $0.99 each.
What does Yellow.ai cost for enterprise use?
The Enterprise plan is listed as Contact us, so enterprise pricing is provided by Yellow.ai rather than published as a fixed price.
Does Yellow.ai offer an API?
Yes. Yellow.ai documents REST APIs for user data, user events, outbound notifications, email ticketing, and other platform functions. Agents can also call third-party APIs.
Which integrations does Yellow.ai support?
Examples include Salesforce, Zendesk, Genesys, Workday, SAP, Freshdesk, Okta, Atlassian, and other business systems. The pricing page lists 150+ out-of-box integrations for Enterprise.
Can Yellow.ai support multiple languages?
Yes. AI agents can be configured for multiple languages, with support varying by language and capability such as text, speech recognition, speech output, and knowledge mining.
Can users upload files in a Yellow.ai conversation?
Yes. The File prompt node accepts supported images, documents, and multimedia files, with a maximum configured file size of 20 MB.
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