Salesforce

Salesforce is at the forefront of technological advancements in Artificial Intelligence, securing a #3 rank on the AI innovations leaderboard among the top 100 tech companies. Salesforce has released 196 AI-driven solutions in the last 6 months alone. Among those innovations, Automation, Business and Text represent 68% of their AI-related product releases. Below is a breakdown of Salesforce's most recent AI Innovations by category and full list of their AI-related developments updated daily.

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Updated Sep 18, 2024

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Salesforce's AI Innovations

Mar 01, 2024 - Sep 19, 2024

196

130.59%

Salesforce's AI Innovations by Type

Mar 01, 2024 - Sep 19, 2024

0 AI Innovations

Date	Innovation Name	Type	Category	Description
09/18/2024	Slack AI	Feature	Productivity	Conversational interface for finding answers and summarizing information.
09/18/2024	AI Knowledge Center	Service	Miscellaneous	Dedicated floor for immersive AI learning experiences for employees.
09/18/2024	AI Center	Service	Miscellaneous	Physical spaces for in-person AI training and innovation.
09/17/2024	AI Skilling and Literacy Programs	Service	Miscellaneous	Programs to enhance AI skills and literacy for students globally.
09/17/2024	Employee Training Assistance	Feature	Productivity	On-demand, personalized training avatars for real-time employee coaching.
09/17/2024	Real-Time Sales Coaching Feedback	Feature	Productivity	AI agent provides in-the-moment feedback during sales conversations.
09/17/2024	Real-Time Customer Support Resolution	Feature	Productivity	AI agents provide instant solutions using real-time CRM information.
09/17/2024	AI-Powered Avatars	Product	Productivity	Interactive avatars for engaging, human-like customer and employee interactions.
09/17/2024	Agentforce AI Agents	Product	Productivity	Autonomous agents for enhanced customer and employee experiences.
09/17/2024	Hybrid Search	Feature	Text	Identifies relevant knowledge articles based on customer context.
09/17/2024	Retrieval-Augmented Generation (RAG)	Feature	Text	Provides real-time insights from past interactions for better context.
09/17/2024	AI Tagging And Classification	Feature	Data Science	Automatically categorize data using AI for better organization.
09/17/2024	Salesforce Model Builder Integration	Feature	Data Science	Integration with watsonx.ai for customized AI model deployment.
09/17/2024	Salesforce Zero Copy Integration	Feature	Data Science	Secure, bidirectional data integration without copying data.
09/17/2024	Data Governance For The AI Enterprise	Feature	Security	Suite of tools for advanced data management and security.
09/17/2024	Data Cloud Innovations	Feature	Data Science	New features for unstructured data support and security.
09/17/2024	Agentforce Partner Network	Service	Automation	Open ecosystem for extending Agentforce capabilities.
09/17/2024	Agentforce Studio	Feature	Automation	Suite of low-code AI builders for customizing agents.
09/17/2024	Merchandiser	Feature	Automation	AI agent assisting ecommerce merchandisers with various tasks.
09/17/2024	Service Agent	Feature	Automation	AI agent replacing traditional chatbots for customer service.
09/17/2024	Agentforce Merchant Agent	Feature	Business	AI agent assisting ecommerce merchandisers with data-driven decisions.
09/17/2024	Agentforce Sales Development Representative (SDR) Agent	Feature	Business	AI agent for engaging prospects, managing objections, and scheduling meetings.
09/17/2024	Agentforce	Product	Productivity	Autonomous AI agents for Salesforce Customer 360 and Google Workspace.
09/16/2024	Salesforce AI Fund	Service	Miscellaneous	New $500 million fund for AI innovation and growth.
09/16/2024	Salesforce Channels	Feature	Business	Bridges CRM data and conversations in Slack for better alignment.