| 02/27/2026 | Guided Selling Agent | Feature | Business | AI agent for upsell opportunities during field service visits. |
| 02/27/2026 | Site Grouping Agent | Feature | Business | AI agent for automating telecom multisite quote configurations. |
| 02/27/2026 | Quoting Agent | Feature | Business | AI agent for fast, accurate telecom quote generation. |
| 02/27/2026 | Service Level Objective Insights Agent | Feature | Business | AI agent for proactive service compliance and assurance. |
| 02/27/2026 | Billing Resolution Agent | Feature | Business | AI agent for autonomous billing dispute resolution in telecom. |
| 02/27/2026 | Agentforce For Communications | Product | Business | AI agents for telecom sales, service, and operations enhancement. |
| 02/27/2026 | Agentforce IT Service | Service | Automation | AI-driven ITSM platform for proactive, autonomous issue resolution. |
| 02/25/2026 | Plug-ins for Anthropic’s Claude Cowork | Feature | Productivity | Slack connector for creating and sharing canvases in Claude. |
| 02/25/2026 | Support for Anthropic’s MCP Apps | Feature | Business | Bi-directional extensions for Salesforce and Claude integration. |
| 02/25/2026 | Support for Google’s UCP | Feature | Business | Expands partnership with Google for Universal Commerce Protocol. |
| 02/25/2026 | Agentforce 360 for ISVs | Product | Business | Open for ISVs to build and distribute AI agents. |
| 02/25/2026 | Agentforce 360 for AWS | Product | Business | Runs on AWS with access to Amazon Bedrock models. |
| 02/25/2026 | Agentforce Nonprofit | Product | Business | AI agents for nonprofit fundraising and program management. |
| 02/18/2026 | Agent Script | Feature | Business | Adds programmatic controls to AI agent behavior. |
| 02/18/2026 | Agent Graph | Feature | Business | Provides structural map to keep AI agents on track. |
| 02/18/2026 | Momentum Integration with Agentforce 360 and Slackbot | Feature | Text | Integrates Momentum's engine to analyze unstructured conversational data. |
| 02/14/2026 | Techforce Agent | Feature | Business | AI agent resolving IT issues independently at Salesforce. |
| 02/14/2026 | Help Agent | Feature | Business | AI agent providing customer support with empathy. |
| 02/14/2026 | Lead Engagement Agent | Feature | Business | AI agent following up on sales leads 24/7. |
| 02/14/2026 | Sales Agent | Feature | Business | AI tool for creating Account POVs and sales coaching. |
| 02/14/2026 | Techforce Agent | Feature | Automation | AI agent resolving IT issues independently. |
| 02/14/2026 | HR Support Agent | Feature | Automation | AI agent reviewing cases and proposing HR solutions. |
| 02/14/2026 | Manager Agent | Feature | Productivity | AI tool for drafting performance summaries and evaluations. |
| 02/14/2026 | Agentforce | Product | Productivity | AI platform integrating with Slack for seamless collaboration. |
| 02/12/2026 | Salesforce Agent Caddie | Feature | Miscellaneous | AI tool providing broadcasters with real-time shot intelligence. |
