| 01/17/2025 | Agentforce | Service | Business | AI concierge providing fast, accurate customer support responses. |
| 01/16/2025 | AI Summarist | Feature | Productivity | AI tool for summarizing Slack conversations efficiently. |
| 01/16/2025 | Moirai-MoE | Product | Data Science | First mixture-of-experts model for time series forecasting. |
| 01/16/2025 | Fuzzai | Feature | Security | Automates adversarial prompt generation for ethical AI testing. |
| 01/16/2025 | Agentforce | Product | Coding | AI-powered tool transforming coding with intelligent development features. |
| 01/15/2025 | Agentforce | Product | Automation | AI agents for autonomous customer service and support tasks. |
| 01/15/2025 | Agentforce | Product | Automation | AI solution for streamlining government services and interactions. |
| 01/14/2025 | Data Cloud AI Integration | Feature | Automation | Integrates AI for context-aware insights and automation. |
| 01/10/2025 | Marketing Skills For Loyalty Promotion Creation | Feature | Automation | AI aids in creating and revising loyalty promotions. |
| 01/10/2025 | Field Service Skills For Appointment Scheduling | Feature | Automation | AI assists in scheduling appointments for services. |
| 01/10/2025 | Commerce Skills For Guided Shopping | Feature | Automation | AI-powered personalized shopping guidance for retailers. |
| 01/10/2025 | Commerce Skills For Order Management | Feature | Automation | AI-driven self-service order management for retailers. |
| 01/10/2025 | Retail Cloud With Modern POS | Product | Business | Cloud-based POS unifies online and offline shopping data. |
| 01/10/2025 | Agentforce For Retail | Product | Automation | AI agents automate tasks like order management and personalization. |
| 12/18/2024 | Pre-built Slack Actions | Feature | Automation | Pre-built actions to enhance Agentforce in Slack. |
| 12/18/2024 | Slack Enterprise Search | Feature | Text | AI-enhanced search for Slack's conversational data. |
| 12/18/2024 | Agentforce Hub | Feature | Productivity | Repository for managing Agentforce within Slack workspace. |
| 12/18/2024 | Agentforce 2.0 | Product | Productivity | AI-powered digital labor platform integrated into Slack. |
| 12/18/2024 | Tableau Semantic Layer | Feature | Data Science | Data visualizations and predictions for Agentforce responses. |
| 12/18/2024 | MuleSoft for Flow | Feature | Automation | Create low-code workflows with MuleSoft for Agentforce. |
| 12/18/2024 | Enhanced Reasoning and Retrieval | Feature | Business | Improved reasoning and data retrieval for complex tasks. |
| 12/18/2024 | Agent Builder Natural Language Creation | Feature | Business | Create AI agents using natural language descriptions. |
| 12/18/2024 | Atlas Reasoning Engine | Feature | Business | AI engine for deep reasoning and data-driven insights. |
| 12/06/2024 | Managed Inference And AI Development | Feature | Data Science | Simplifies AI integration with managed inference and development tools. |
| 12/06/2024 | Heroku AI | Feature | Coding | Enhances AI app delivery with managed inference capabilities. |
