| 02/03/2026 | Agentforce | Feature | Business | AI-powered platform integrated across Salesforce product portfolio. |
| 02/02/2026 | Agentforce 360 Extensions | Feature | Business | Allows AI actions in Claude using Salesforce-native Agentforce. |
| 01/31/2026 | AI Exclusions | Feature | Security | Control AI data usage with exclusion settings in Slack. |
| 01/27/2026 | Real-Time Response Engine | Feature | Automation | Integrates data streams for unified, real-time wildfire response. |
| 01/22/2026 | Agentforce | Product | Business | AI-driven context engine for seamless enterprise operations. |
| 01/22/2026 | MuleSoft Agent Visualizer | Feature | Automation | Visualize and filter your entire AI agent landscape. |
| 01/22/2026 | MuleSoft Agent Registry | Feature | Automation | Central catalog for registering and discovering AI agents. |
| 01/22/2026 | Agent Scanners | Feature | Automation | Automatically detect and catalog AI agents across platforms. |
| 01/16/2026 | Engagement Agent | Feature | Automation | AI tool for prospect engagement and lead management. |
| 01/16/2026 | Agentforce | Feature | Automation | AI-driven customer support solution for handling inquiries efficiently. |
| 01/15/2026 | UCP Integration For Agentforce Commerce | Feature | Business | Integrates UCP for AI-driven shopping in Agentforce Commerce. |
| 01/13/2026 | AI-Powered Slackbot | Feature | Productivity | AI-enhanced Slackbot integrates with Salesforce for seamless work efficiency. |
| 01/10/2026 | Agentforce Voice for Financial Services | Feature | Audio | AI voice support for efficient financial service inquiries. |
| 01/10/2026 | Agentic Enterprise Search | Feature | Productivity | AI-powered search for unified collaboration and action. |
| 01/10/2026 | Agentforce Builder | Feature | Automation | AI-driven tool for building production-ready agents. |
| 01/10/2026 | Agentic Setup and Data Management | Feature | Data Science | AI-enhanced data orchestration with smart suggestions. |
| 01/10/2026 | Two-Way Email | Feature | Text | AI transforms emails into dynamic, interactive conversations. |
| 01/10/2026 | Proactive Service | Feature | Automation | AI-driven service for proactive customer issue resolution. |
| 01/10/2026 | Sales Workspace | Feature | Business | AI-powered hub for sales performance and workflow optimization. |
| 01/05/2026 | AI CRM Meets ChatGPT | Feature | Text | Integrates ChatGPT with Salesforce's AI-powered CRM system. |
| 12/28/2025 | Customer 360 Apps | Feature | Business | Defines deterministic elements for reliable AI actions. |
| 12/28/2025 | Data 360 | Feature | Business | Unifies customer data and metadata for AI agents. |
| 12/28/2025 | Agentforce 360 | Product | Business | Platform integrating reasoning, determinism, and trusted data for AI. |
| 12/23/2025 | Mobile AI Explanations | Feature | Productivity | Provides contextual breakdowns of messages on mobile devices. |
| 12/23/2025 | Share AI Answers | Feature | Productivity | Instantly share AI-generated answers in Slack channels or DMs. |