ServiceNow

ServiceNow is at the forefront of technological advancements in Artificial Intelligence, securing a #19 rank on the AI innovations leaderboard among the top 100 tech companies. ServiceNow has released 47 AI-driven solutions in the last 6 months alone. Among those innovations, Business, Automation and Productivity represent 77% of their AI-related product releases. Below is a breakdown of ServiceNow's most recent AI Innovations by category and full list of their AI-related developments updated daily.

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Updated Sep 19, 2024

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ServiceNow's AI Innovations

Mar 01, 2024 - Sep 19, 2024

135%

ServiceNow's AI Innovations by Type

Mar 01, 2024 - Sep 19, 2024

0 AI Innovations

Date	Innovation Name	Type	Category	Description
09/11/2024	Knowledge Graph	Product	Data Science	Unified data management and analytics with GenAI capabilities for personalization.
09/11/2024	RaptorDB Pro	Product	Data Science	High-performance database enhancing AI-driven data processing and analytics.
09/10/2024	Copilot For Microsoft 365 Integration	Feature	Productivity	Integration of Now Assist with Microsoft 365 for seamless experience.
09/10/2024	LLM-Based Proactive Prompts	Feature	Productivity	AI-driven prompts for timely task reminders in HR Service Delivery.
09/10/2024	Change Summarization	Feature	Productivity	AI tool for summarizing IT change requests and related data.
09/10/2024	Chat And Email Reply Generation	Feature	Text	AI-generated responses for chat and email to reduce manual effort.
09/10/2024	Data Visualization Generation	Feature	Data Science	AI tool for generating data visualizations using natural language prompts.
09/10/2024	Now Assist Skill Kit	Feature	Automation	Pro-code tool for developing custom GenAI skills and prompts.
09/10/2024	Now Assist For Sourcing And Procurement Operations	Feature	Business	AI tool to simplify and expedite procurement requests and compliance.
09/10/2024	Now Assist For Security Operations	Feature	Security	AI-driven tool for accelerating security incident response workflows.
09/10/2024	Now Assist Skill Kit	Feature	Business	Tool for building and deploying custom GenAI skills.
09/10/2024	IT Service Management AI Agents	Product	Business	AI agents for IT service to improve productivity.
09/10/2024	Customer Service Management AI Agents	Product	Business	AI agents for customer service to reduce resolution time.
09/10/2024	Retail Service Management	Product	Business	AI-powered solutions to unify retailer ecosystems and enhance customer experiences.
09/10/2024	Retail Operations	Product	Automation	AI and automation to streamline in-store tasks and improve self-service.
09/10/2024	Now Assist For Public Sector Digital Services	Feature	Business	GenAI capabilities for managing complex government service cases efficiently.
09/10/2024	Now Assist For Insurance	Feature	Business	GenAI-powered claims resolution and servicing to improve customer experiences.
09/10/2024	Now Assist For Financial Services Operations	Feature	Business	GenAI capabilities to boost agent productivity and customer experiences in financial services.
09/10/2024	Now Assist For Telecom, Media, And Technology	Feature	Business	GenAI capabilities for resolving service problems and improving customer experience.
09/10/2024	Now Assist For Banking	Feature	Business	GenAI-powered solutions for banking dispute resolution and customer loyalty.
09/10/2024	GenAI-Powered Incident And Alert Analysis	Feature	Automation	Uses GenAI for simplified incident and alert message analysis.
07/25/2024	RaptorDB Lighthouse Program	Service	Data Science	Database for massive-scale AI data analysis.
07/25/2024	Creator Studio	Product	Coding	Platform for building AI-driven applications.
07/25/2024	AI-powered TPSM	Feature	Business	AI-powered offering for transformative customer support.
07/24/2024	Now Assist GenAI Experience	Feature	Productivity	Cross-enterprise data integration for smarter search.