| 01/17/2026 | AI-Driven Digital Services for Public Sector | Service | Business | AI solutions enhancing digital services in public sector. |
| 01/17/2026 | Building and Managing AI Agents Use Case | Feature | Business | AI agent management solutions for enterprise applications. |
| 01/17/2026 | AI for Autonomous ITSM Use Case | Feature | Business | AI solutions for autonomous IT service management operations. |
| 01/17/2026 | AI for ITSM Practitioners Use Case | Feature | Business | AI solutions tailored for ITSM practitioners' specific needs. |
| 01/17/2026 | AI Applications in IT Service Management | Service | Business | AI-driven solutions for IT service management enhancement. |
| 11/06/2025 | ServiceNow Build Agent Integration with Figma | Feature | Automation | Automates app creation from Figma designs using AI workflows. |
| 10/30/2025 | Apriel 2.0 | Product | Business | Next-gen AI model with advanced reasoning and multimodal capabilities. |
| 10/30/2025 | Zurich Platform Release | Feature | Automation | Platform release with secure, scalable AI systems and tools. |
| 10/29/2025 | LogiKit | Feature | Business | Speeds deployment and scaling of ServiceNow CPQ solutions. |
| 10/29/2025 | Portul | Product | Business | Customer experience accelerator for self-service CPQ and digital commerce. |
| 10/29/2025 | ServiceNow Integration with NVIDIA AI Factory | Feature | Automation | Integrates ServiceNow workflows with NVIDIA AI Factory for Government. |
| 10/24/2025 | ServiceNow AI Platform Features | Feature | Coding | Includes conversational build experience and context-aware AI agents. |
| 10/24/2025 | Autonomous IT | Product | Business | AI-powered autonomy for operational resilience. |
| 10/24/2025 | Core Business Suite | Product | Business | Integrates key functions into one AI-powered solution. |
| 09/30/2025 | AI-powered CPQ | Feature | Business | Accelerates quote generation with AI for sales. |
| 09/30/2025 | AI Lens | Feature | Automation | Transforms screens into instant actions with AI automation. |
| 09/30/2025 | AI Data Explorer | Feature | Data Science | Connects insights across data sources for trend analysis. |
| 09/30/2025 | AI Web Agents | Feature | Automation | Automate tasks across apps without APIs or integrations. |
| 09/30/2025 | AI Voice Agents | Feature | Audio | Hands-free AI support with human-like fluency. |
| 09/30/2025 | AI Experience | Product | Business | Unified AI interface for enterprise workflows and CRM. |
| 09/16/2025 | ServiceNow University AI Programming | Service | Business | AI-focused education and certification for employees and partners. |
| 09/11/2025 | Agentic Playbooks | Feature | Automation | AI-embedded workflows for efficient task automation. |
| 09/11/2025 | Machine Identity Console | Feature | Security | Enterprise-grade security for API integration management. |
| 09/11/2025 | ServiceNow Vault Console | Feature | Security | Guided tool for data protection and compliance monitoring. |
| 09/11/2025 | Developer Sandbox | Feature | Coding | Isolated environments for efficient AI application development. |
