Diamond Lattice
Home>AI Innovations>ServiceNow

ServiceNowServiceNow

ServiceNow is at the forefront of technological advancements in Artificial Intelligence, securing a #22 rank on the AI innovations leaderboard among the top 100 tech companies. ServiceNow has released 56 AI-driven solutions in the last 6 months alone. Among those innovations, Business, Automation and Text represent 86% of their AI-related product releases. Below is a breakdown of ServiceNow's most recent AI Innovations by category and full list of their AI-related developments updated daily.

Questions, feedback or a media inquiry? Reach us here.

Updated Apr 03, 2025
How did we do this?
Share on

ServiceNow's AI Innovations

Oct 01, 2024 - Apr 03, 2025
56
12%
© Futurepedia.io

ServiceNow's AI Innovations by Type

Oct 01, 2024 - Apr 03, 2025
© Futurepedia.io

0 AI Innovations

DateInnovation NameTypeCategoryDescription
03/27/2025Workflow Data FabricProduct

Productivity

Enhanced data integration layer unifying business and technology data.

03/27/2025Zero Copy IntegrationFeature

Business

Bi-directional data sharing between ServiceNow and Snowflake platforms.

03/26/2025Generative AI For Customer SupportFeature

Productivity

Generative AI boosts customer support agent productivity.

03/26/2025AI AgentsService

Business

AI agents for business transformation and productivity enhancement.

03/18/2025AI Agent Evaluation ToolsFeature

Business

Tools for assessing AI agent performance and optimization.

03/12/2025Service ObservabilityProduct

Automation

AI-driven insights for enterprise-wide observability and management.

03/12/2025GenAI-Powered SkillsFeature

Automation

New skills for automating work, testing, and optimization.

03/12/2025AI Agent Studio IntegrationFeature

Automation

Integrates AI Agent Studio for app and AI agent design.

03/12/2025ServiceNow StudioProduct

Automation

AI-powered environment for no-code, low-code, and pro-code development.

03/12/2025ServiceNow Proactive Network Test & Repair AI AgentsProduct

Business

Detects, diagnoses, and resolves network issues automatically.

03/12/2025ServiceNow Autonomous Change Management AI AgentsProduct

Business

Generates custom plans for seamless change management.

03/12/2025ServiceNow SecOps Expert AI AgentsProduct

Security

Transforms security operations by streamlining incident lifecycle.

03/12/2025ServiceNow AI Agent StudioFeature

Business

Streamlines AI agent setup with guided instructions.

03/12/2025ServiceNow AI Agent OrchestratorFeature

Business

Governs complete AI agent lifecycle with expanded capabilities.

03/12/2025ServiceNow Yokohama AI AgentsProduct

Business

Preconfigured AI agents for CRM, HR, IT, and more.

03/10/2025Agentic AI PlatformProduct

Automation

AI platform for enterprise-wide automation and workflow orchestration.

03/10/2025Universal AI AssistantService

Productivity

Powerful AI assistant for employee engagement and productivity enhancement.

03/03/2025AI Agents For TelecomProduct

Automation

AI agents for telecom to automate service lifecycle tasks.

01/29/2025AI Agent StudioFeature

Automation

Builds custom AI agents with no-code interface.

01/29/2025AI Agent OrchestratorFeature

Automation

Coordinates AI agents for complex enterprise workflows.

01/29/2025ServiceNow CRM and Customer Engagement Suite IntegrationFeature

Business

Integrates CRM with Google AI for automated customer interactions.

01/29/2025ServiceNow Workflow Data Fabric Integration with BigQueryFeature

Automation

Integrates Workflow Data Fabric with BigQuery for AI insights.

01/21/2025Expanded SpecializationsFeature

Business

Showcases expertise in GenAI across various industries and sectors.

01/21/2025Now Assist Product Line AchievementsFeature

Business

Enhances credibility and market positioning for ServiceNow AI solutions.

01/17/2025Cuein AI Conversation InsightsFeature

Business

Transforms conversation data into actionable AI-driven insights.