| 01/17/2025 | Cuein AI Conversation Insights | Feature | Business | Transforms conversation data into actionable AI-driven insights. |
| 01/16/2025 | ServiceNow Agentic AI | Product | Business | Contextualizes agents' plans with workflow orchestration. |
| 01/16/2025 | Now Assist For Telco, Media, And Technology | Feature | Business | Boosts productivity and customer experience with GenAI. |
| 12/18/2024 | AIOps Capabilities | Feature | Automation | AI-driven operations for proactive issue detection and resolution. |
| 12/06/2024 | Amazon Bedrock Connector | Feature | Business | Enables seamless use of Amazon Bedrock models on Now Platform. |
| 11/21/2024 | Now Assist Integration With Microsoft 365 Copilot | Feature | Business | Integrates ServiceNow AI with Microsoft 365 Copilot for enhanced workflows. |
| 11/16/2024 | Now Assist for Health and Safety | Feature | Business | Enhances safety incident management with GenAI. |
| 11/16/2024 | Now Assist in Contract Management | Feature | Business | Streamlines contract processing with GenAI insights. |
| 11/16/2024 | Now Assist for Legal Service Delivery | Feature | Business | Automates legal request summaries for faster service delivery. |
| 11/16/2024 | Now Assist for Configuration Management Database | Feature | Automation | Uses AI to manage and streamline CMDB data. |
| 11/16/2024 | Now Assist Multilingual Features | Feature | Text | Supports multilingual GenAI communications and translations. |
| 11/16/2024 | Now Assist Analytics | Feature | Business | Offers visibility into Now Assist adoption and performance. |
| 11/16/2024 | Now Assist Data Kit | Feature | Data Science | Eases data management for AI use cases on Now Platform. |
| 11/16/2024 | Now Assist Guardian | Feature | Security | Provides monitoring and responsible AI guardrails on Now Platform. |
| 10/27/2024 | ServiceNow AI Platform | Service | Business | Transforms ERP systems with AI-driven productivity and innovation. |
| 10/27/2024 | ServiceNow AI Agents | Service | Business | Reinvents workflows with AI, enhancing productivity and efficiency. |
| 10/27/2024 | Vulnerability Analysis For Container Security AI Agent | Feature | Security | Automates vulnerability analysis and provides recommendations for security. |
| 10/22/2024 | Automation Engine | Feature | Automation | Unifies automation strategies with robust AI capabilities. |
| 10/22/2024 | App Engine | Feature | Automation | AI-powered low-code platform for quick app development. |
| 10/22/2024 | Now Assist for Creator | Feature | Automation | GenAI-powered features for accessible app development. |
| 10/17/2024 | Change Request Summarization | Feature | Automation | Captures key details of change requests for quick understanding. |
| 10/17/2024 | Knowledge Article Generation | Feature | Text | Automatically produces knowledge articles for human review. |
| 10/17/2024 | Resolution Notes Generation | Feature | Automation | Auto-generates detailed resolution notes from incident activities. |
| 10/17/2024 | Incident Summarization | Feature | Automation | Generates comprehensive incident summaries for faster resolutions. |
| 10/17/2024 | Write With Now Assist | Feature | Text | GenAI assists agents in creating and editing communications. |
