| 01/17/2026 | AI-Driven Digital Services for Public Sector | Service | Business | AI solutions enhancing digital services in public sector. |
| 01/17/2026 | Building and Managing AI Agents Use Case | Feature | Business | AI agent management solutions for enterprise applications. |
| 01/17/2026 | AI for Autonomous ITSM Use Case | Feature | Business | AI solutions for autonomous IT service management operations. |
| 01/17/2026 | AI for ITSM Practitioners Use Case | Feature | Business | AI solutions tailored for ITSM practitioners' specific needs. |
| 01/17/2026 | AI Applications in IT Service Management | Service | Business | AI-driven solutions for IT service management enhancement. |
| 11/06/2025 | ServiceNow Build Agent Integration with Figma | Feature | Automation | Automates app creation from Figma designs using AI workflows. |
| 10/30/2025 | Apriel 2.0 | Product | Business | Next-gen AI model with advanced reasoning and multimodal capabilities. |
| 10/30/2025 | Zurich Platform Release | Feature | Automation | Platform release with secure, scalable AI systems and tools. |
| 10/29/2025 | LogiKit | Feature | Business | Speeds deployment and scaling of ServiceNow CPQ solutions. |
| 10/29/2025 | Portul | Product | Business | Customer experience accelerator for self-service CPQ and digital commerce. |
| 10/29/2025 | ServiceNow Integration with NVIDIA AI Factory | Feature | Automation | Integrates ServiceNow workflows with NVIDIA AI Factory for Government. |
| 10/24/2025 | ServiceNow AI Platform Features | Feature | Coding | Includes conversational build experience and context-aware AI agents. |
| 10/24/2025 | Autonomous IT | Product | Business | AI-powered autonomy for operational resilience. |
| 10/24/2025 | Core Business Suite | Product | Business | Integrates key functions into one AI-powered solution. |
