| 10/30/2025 | Apriel 2.0 | Product | Business | Next-gen AI model with advanced reasoning and multimodal capabilities. |
| 10/30/2025 | Zurich Platform Release | Feature | Automation | Platform release with secure, scalable AI systems and tools. |
| 10/29/2025 | LogiKit | Feature | Business | Speeds deployment and scaling of ServiceNow CPQ solutions. |
| 10/29/2025 | Portul | Product | Business | Customer experience accelerator for self-service CPQ and digital commerce. |
| 10/29/2025 | ServiceNow Integration with NVIDIA AI Factory | Feature | Automation | Integrates ServiceNow workflows with NVIDIA AI Factory for Government. |
| 10/24/2025 | ServiceNow AI Platform Features | Feature | Coding | Includes conversational build experience and context-aware AI agents. |
| 10/24/2025 | Autonomous IT | Product | Business | AI-powered autonomy for operational resilience. |
| 10/24/2025 | Core Business Suite | Product | Business | Integrates key functions into one AI-powered solution. |
| 09/30/2025 | AI-powered CPQ | Feature | Business | Accelerates quote generation with AI for sales. |
| 09/30/2025 | AI Lens | Feature | Automation | Transforms screens into instant actions with AI automation. |
| 09/30/2025 | AI Data Explorer | Feature | Data Science | Connects insights across data sources for trend analysis. |
| 09/30/2025 | AI Web Agents | Feature | Automation | Automate tasks across apps without APIs or integrations. |
| 09/30/2025 | AI Voice Agents | Feature | Audio | Hands-free AI support with human-like fluency. |
| 09/30/2025 | AI Experience | Product | Business | Unified AI interface for enterprise workflows and CRM. |
| 09/16/2025 | ServiceNow University AI Programming | Service | Business | AI-focused education and certification for employees and partners. |
| 09/11/2025 | Agentic Playbooks | Feature | Automation | AI-embedded workflows for efficient task automation. |
| 09/11/2025 | Machine Identity Console | Feature | Security | Enterprise-grade security for API integration management. |
| 09/11/2025 | ServiceNow Vault Console | Feature | Security | Guided tool for data protection and compliance monitoring. |
| 09/11/2025 | Developer Sandbox | Feature | Coding | Isolated environments for efficient AI application development. |
| 09/11/2025 | Build Agent | Feature | Coding | Natural language tool for rapid enterprise app creation. |
| 09/11/2025 | Zurich Platform Release | Product | Business | AI platform with multi-agentic development and security features. |
| 09/03/2025 | Agentic AI | Feature | Automation | AI agents augment employee efficiency with seamless user experience. |
| 07/24/2025 | ServiceNow AI Control Tower | Feature | Business | Oversees agentic workforces ensuring compliance and ethical AI use. |
| 07/24/2025 | Agentic Workforce Management | Feature | Automation | AI-driven workforce management for seamless human-AI collaboration. |
| 05/08/2025 | AI Agents For Security And Risk | Feature | Security | Autonomous AI agents for enterprise security and risk management. |