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ServiceNow is at the forefront of technological advancements in Artificial Intelligence, securing a #48 rank on the AI innovations leaderboard among the top 100 tech companies. ServiceNow has released 10 AI-driven solutions in the last 6 months alone. Among those innovations, Business, Automation and Productivity represent 100% of their AI-related product releases. Below is a breakdown of ServiceNow's most recent AI Innovations by category and full list of their AI-related developments updated daily.

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Updated Jul 29, 2026
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AI Innovations by Type

Jan 01, 2026 - Jul 29, 2026
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Trailing 6 Months

10 AI Innovations

DateInnovation NameTypeCategoryDescription
07/21/2026ServiceNow AI AgentsService

Business

AI agents for IT, customer service, and more.

07/19/2026Common Service Data Model EnhancementsFeature

Business

Enhances data capabilities for seamless AI and live agent hand-offs.

07/18/2026AI Agent StudioFeature

Automation

Streamlines AI agent setup with guided instructions.

07/17/2026Now Assist For Field Service ManagementFeature

Productivity

Generative AI for proactive field service experiences and productivity.

07/16/2026AI Agent OrchestratorFeature

Automation

Coordinates AI agents for complex enterprise workflows.

01/17/2026AI-Driven Digital Services for Public SectorService

Business

AI solutions enhancing digital services in public sector.

01/17/2026Building and Managing AI Agents Use CaseFeature

Business

AI agent management solutions for enterprise applications.

01/17/2026AI for Autonomous ITSM Use CaseFeature

Business

AI solutions for autonomous IT service management operations.

01/17/2026AI for ITSM Practitioners Use CaseFeature

Business

AI solutions tailored for ITSM practitioners' specific needs.

01/17/2026AI Applications in IT Service ManagementService

Business

AI-driven solutions for IT service management enhancement.