ServiceNow

ServiceNow is at the forefront of technological advancements in Artificial Intelligence, securing a #20 rank on the AI innovations leaderboard among the top 100 tech companies. ServiceNow has released 63 AI-driven solutions in the last 6 months alone. Among those innovations, Business, Automation and Text represent 83% of their AI-related product releases. Below is a breakdown of ServiceNow's most recent AI Innovations by category and full list of their AI-related developments updated daily.

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Updated Feb 21, 2025

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ServiceNow's AI Innovations

Aug 01, 2024 - Feb 22, 2025

133.33%

ServiceNow's AI Innovations by Type

Aug 01, 2024 - Feb 22, 2025

0 AI Innovations

Date	Innovation Name	Type	Category	Description
01/29/2025	AI Agent Studio	Feature	Automation	Builds custom AI agents with no-code interface.
01/29/2025	AI Agent Orchestrator	Feature	Automation	Coordinates AI agents for complex enterprise workflows.
01/29/2025	ServiceNow CRM and Customer Engagement Suite Integration	Feature	Business	Integrates CRM with Google AI for automated customer interactions.
01/29/2025	ServiceNow Workflow Data Fabric Integration with BigQuery	Feature	Automation	Integrates Workflow Data Fabric with BigQuery for AI insights.
01/21/2025	Expanded Specializations	Feature	Business	Showcases expertise in GenAI across various industries and sectors.
01/21/2025	Now Assist Product Line Achievements	Feature	Business	Enhances credibility and market positioning for ServiceNow AI solutions.
01/17/2025	Cuein AI Conversation Insights	Feature	Business	Transforms conversation data into actionable AI-driven insights.
01/16/2025	ServiceNow Agentic AI	Product	Business	Contextualizes agents' plans with workflow orchestration.
01/16/2025	Now Assist For Telco, Media, And Technology	Feature	Business	Boosts productivity and customer experience with GenAI.
12/18/2024	AIOps Capabilities	Feature	Automation	AI-driven operations for proactive issue detection and resolution.
12/06/2024	Amazon Bedrock Connector	Feature	Business	Enables seamless use of Amazon Bedrock models on Now Platform.
11/21/2024	Now Assist Integration With Microsoft 365 Copilot	Feature	Business	Integrates ServiceNow AI with Microsoft 365 Copilot for enhanced workflows.
11/16/2024	Now Assist for Health and Safety	Feature	Business	Enhances safety incident management with GenAI.
11/16/2024	Now Assist in Contract Management	Feature	Business	Streamlines contract processing with GenAI insights.
11/16/2024	Now Assist for Legal Service Delivery	Feature	Business	Automates legal request summaries for faster service delivery.
11/16/2024	Now Assist for Configuration Management Database	Feature	Automation	Uses AI to manage and streamline CMDB data.
11/16/2024	Now Assist Multilingual Features	Feature	Text	Supports multilingual GenAI communications and translations.
11/16/2024	Now Assist Analytics	Feature	Business	Offers visibility into Now Assist adoption and performance.
11/16/2024	Now Assist Data Kit	Feature	Data Science	Eases data management for AI use cases on Now Platform.
11/16/2024	Now Assist Guardian	Feature	Security	Provides monitoring and responsible AI guardrails on Now Platform.
10/27/2024	ServiceNow AI Platform	Service	Business	Transforms ERP systems with AI-driven productivity and innovation.
10/27/2024	ServiceNow AI Agents	Service	Business	Reinvents workflows with AI, enhancing productivity and efficiency.
10/27/2024	Vulnerability Analysis For Container Security AI Agent	Feature	Security	Automates vulnerability analysis and provides recommendations for security.
10/22/2024	Automation Engine	Feature	Automation	Unifies automation strategies with robust AI capabilities.
10/22/2024	App Engine	Feature	Automation	AI-powered low-code platform for quick app development.