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ServiceNow is at the forefront of technological advancements in Artificial Intelligence, securing a #32 rank on the AI innovations leaderboard among the top 100 tech companies. ServiceNow has released 34 AI-driven solutions in the last 6 months alone. Among those innovations, Automation, Business and Security represent 85% of their AI-related product releases. Below is a breakdown of ServiceNow's most recent AI Innovations by category and full list of their AI-related developments updated daily.

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Updated Oct 13, 2025
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Trailing 6 Months

34 AI Innovations

DateInnovation NameTypeCategoryDescription
09/30/2025AI-powered CPQFeature

Business

Accelerates quote generation with AI for sales.

09/30/2025AI LensFeature

Automation

Transforms screens into instant actions with AI automation.

09/30/2025AI Data ExplorerFeature

Data Science

Connects insights across data sources for trend analysis.

09/30/2025AI Web AgentsFeature

Automation

Automate tasks across apps without APIs or integrations.

09/30/2025AI Voice AgentsFeature

Audio

Hands-free AI support with human-like fluency.

09/30/2025AI ExperienceProduct

Business

Unified AI interface for enterprise workflows and CRM.

09/16/2025ServiceNow University AI ProgrammingService

Business

AI-focused education and certification for employees and partners.

09/11/2025Agentic PlaybooksFeature

Automation

AI-embedded workflows for efficient task automation.

09/11/2025Machine Identity ConsoleFeature

Security

Enterprise-grade security for API integration management.

09/11/2025ServiceNow Vault ConsoleFeature

Security

Guided tool for data protection and compliance monitoring.

09/11/2025Developer SandboxFeature

Coding

Isolated environments for efficient AI application development.

09/11/2025Build AgentFeature

Coding

Natural language tool for rapid enterprise app creation.

09/11/2025Zurich Platform ReleaseProduct

Business

AI platform with multi-agentic development and security features.

09/03/2025Agentic AIFeature

Automation

AI agents augment employee efficiency with seamless user experience.

07/24/2025ServiceNow AI Control TowerFeature

Business

Oversees agentic workforces ensuring compliance and ethical AI use.

07/24/2025Agentic Workforce ManagementFeature

Automation

AI-driven workforce management for seamless human-AI collaboration.

05/08/2025AI Agents For Security And RiskFeature

Security

Autonomous AI agents for enterprise security and risk management.

05/07/2025Digital End-User Experience (DEX) Proactive RemediationFeature

Business

Proactive remediation resolves issues before they're reported.

05/07/2025AI Agents for SPMFeature

Automation

AI agents track project execution and alert on critical tasks.

05/07/2025AI Agents for ITAMFeature

Automation

AI agents streamline procurement and ensure asset compliance.

05/07/2025AI Agents for ITOMFeature

Automation

AI agents handle alert triage and root cause analysis autonomously.

05/07/2025AI Agents for ITSMFeature

Automation

AI agents reduce repetitive tasks and enhance ITSM operations.

05/07/2025Zero Copy ConnectorsFeature

Automation

Secure, scalable access to diverse data types for AI.

05/07/2025Workflow Data NetworkFeature

Automation

Ecosystem connecting data platforms for AI-powered insights.

05/07/2025Apriel Nemotron 15BFeature

Data Science

Reasoning LLM and data flywheel integration with NVIDIA.