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ServiceNow is at the forefront of technological advancements in Artificial Intelligence, securing a #24 rank on the AI innovations leaderboard among the top 100 tech companies. ServiceNow has released 56 AI-driven solutions in the last 6 months alone. Among those innovations, Business, Automation and Productivity represent 89% of their AI-related product releases. Below is a breakdown of ServiceNow's most recent AI Innovations by category and full list of their AI-related developments updated daily.

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Updated May 24, 2025
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ServiceNow's AI Innovations

Nov 01, 2024 - May 25, 2025
56
-16.42%
© Futurepedia.io

ServiceNow's AI Innovations by Type

Nov 01, 2024 - May 25, 2025
© Futurepedia.io

0 AI Innovations

DateInnovation NameTypeCategoryDescription
05/08/2025AI Agents For Security And RiskFeature

Security

Autonomous AI agents for enterprise security and risk management.

05/07/2025Digital End-User Experience (DEX) Proactive RemediationFeature

Business

Proactive remediation resolves issues before they're reported.

05/07/2025AI Agents for SPMFeature

Automation

AI agents track project execution and alert on critical tasks.

05/07/2025AI Agents for ITAMFeature

Automation

AI agents streamline procurement and ensure asset compliance.

05/07/2025AI Agents for ITOMFeature

Automation

AI agents handle alert triage and root cause analysis autonomously.

05/07/2025AI Agents for ITSMFeature

Automation

AI agents reduce repetitive tasks and enhance ITSM operations.

05/07/2025Zero Copy ConnectorsFeature

Automation

Secure, scalable access to diverse data types for AI.

05/07/2025Workflow Data NetworkFeature

Automation

Ecosystem connecting data platforms for AI-powered insights.

05/07/2025Apriel Nemotron 15BFeature

Data Science

Reasoning LLM and data flywheel integration with NVIDIA.

05/07/2025Next-Generation CRMFeature

Business

AI-powered CRM unifying selling, fulfillment, and service.

05/07/2025AI Agent FabricProduct

Automation

Communication backbone for enterprise AI ecosystems.

05/07/2025ServiceNow AI PlatformProduct

Business

Unified platform for AI, data, and workflow orchestration.

05/06/2025AI-Powered Unified ProfileFeature

Business

AI-driven profile connects skills, experiences, and achievements seamlessly.

05/06/2025CRM AI AgentsFeature

Automation

Autonomous AI agents for seamless customer service tasks.

05/06/2025AI-Powered CRMProduct

Business

Unified platform for AI-driven customer lifecycle management.

05/06/2025AI Control TowerProduct

Business

Centralized command center for AI governance and management.

05/06/2025AI Agent FabricProduct

Business

Integrates AI solutions to streamline employee tasks and operations.

05/06/2025Data Flywheel IntegrationFeature

Business

Integration of Workflow Data Fabric with NVIDIA NeMo microservices.

03/27/2025Workflow Data FabricProduct

Productivity

Enhanced data integration layer unifying business and technology data.

03/27/2025Zero Copy IntegrationFeature

Business

Bi-directional data sharing between ServiceNow and Snowflake platforms.

03/26/2025Generative AI For Customer SupportFeature

Productivity

Generative AI boosts customer support agent productivity.

03/26/2025AI AgentsService

Business

AI agents for business transformation and productivity enhancement.

03/18/2025AI Agent Evaluation ToolsFeature

Business

Tools for assessing AI agent performance and optimization.

03/12/2025Service ObservabilityProduct

Automation

AI-driven insights for enterprise-wide observability and management.

03/12/2025GenAI-Powered SkillsFeature

Automation

New skills for automating work, testing, and optimization.