05/08/2025 | AI Agents For Security And Risk | Feature | Security | Autonomous AI agents for enterprise security and risk management. |
05/07/2025 | Digital End-User Experience (DEX) Proactive Remediation | Feature | Business | Proactive remediation resolves issues before they're reported. |
05/07/2025 | AI Agents for SPM | Feature | Automation | AI agents track project execution and alert on critical tasks. |
05/07/2025 | AI Agents for ITAM | Feature | Automation | AI agents streamline procurement and ensure asset compliance. |
05/07/2025 | AI Agents for ITOM | Feature | Automation | AI agents handle alert triage and root cause analysis autonomously. |
05/07/2025 | AI Agents for ITSM | Feature | Automation | AI agents reduce repetitive tasks and enhance ITSM operations. |
05/07/2025 | Zero Copy Connectors | Feature | Automation | Secure, scalable access to diverse data types for AI. |
05/07/2025 | Workflow Data Network | Feature | Automation | Ecosystem connecting data platforms for AI-powered insights. |
05/07/2025 | Apriel Nemotron 15B | Feature | Data Science | Reasoning LLM and data flywheel integration with NVIDIA. |
05/07/2025 | Next-Generation CRM | Feature | Business | AI-powered CRM unifying selling, fulfillment, and service. |
05/07/2025 | AI Agent Fabric | Product | Automation | Communication backbone for enterprise AI ecosystems. |
05/07/2025 | ServiceNow AI Platform | Product | Business | Unified platform for AI, data, and workflow orchestration. |
05/06/2025 | AI-Powered Unified Profile | Feature | Business | AI-driven profile connects skills, experiences, and achievements seamlessly. |
05/06/2025 | CRM AI Agents | Feature | Automation | Autonomous AI agents for seamless customer service tasks. |
05/06/2025 | AI-Powered CRM | Product | Business | Unified platform for AI-driven customer lifecycle management. |
05/06/2025 | AI Control Tower | Product | Business | Centralized command center for AI governance and management. |
05/06/2025 | AI Agent Fabric | Product | Business | Integrates AI solutions to streamline employee tasks and operations. |
05/06/2025 | Data Flywheel Integration | Feature | Business | Integration of Workflow Data Fabric with NVIDIA NeMo microservices. |
03/27/2025 | Workflow Data Fabric | Product | Productivity | Enhanced data integration layer unifying business and technology data. |
03/27/2025 | Zero Copy Integration | Feature | Business | Bi-directional data sharing between ServiceNow and Snowflake platforms. |
03/26/2025 | Generative AI For Customer Support | Feature | Productivity | Generative AI boosts customer support agent productivity. |
03/26/2025 | AI Agents | Service | Business | AI agents for business transformation and productivity enhancement. |
03/18/2025 | AI Agent Evaluation Tools | Feature | Business | Tools for assessing AI agent performance and optimization. |
03/12/2025 | Service Observability | Product | Automation | AI-driven insights for enterprise-wide observability and management. |
03/12/2025 | GenAI-Powered Skills | Feature | Automation | New skills for automating work, testing, and optimization. |