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ServiceNow is at the forefront of technological advancements in Artificial Intelligence, securing a #28 rank on the AI innovations leaderboard among the top 100 tech companies. ServiceNow has released 42 AI-driven solutions in the last 6 months alone. Among those innovations, Business, Automation and Security represent 86% of their AI-related product releases. Below is a breakdown of ServiceNow's most recent AI Innovations by category and full list of their AI-related developments updated daily.

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Updated Nov 03, 2025
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AI Innovations

May 01, 2025 - Nov 03, 2025
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42
10.53%
© Futurepedia.io

AI Innovations by Type

May 01, 2025 - Nov 03, 2025
© Futurepedia.io

Trailing 6 Months

42 AI Innovations

DateInnovation NameTypeCategoryDescription
10/30/2025Apriel 2.0Product

Business

Next-gen AI model with advanced reasoning and multimodal capabilities.

10/30/2025Zurich Platform ReleaseFeature

Automation

Platform release with secure, scalable AI systems and tools.

10/29/2025LogiKitFeature

Business

Speeds deployment and scaling of ServiceNow CPQ solutions.

10/29/2025PortulProduct

Business

Customer experience accelerator for self-service CPQ and digital commerce.

10/29/2025ServiceNow Integration with NVIDIA AI FactoryFeature

Automation

Integrates ServiceNow workflows with NVIDIA AI Factory for Government.

10/24/2025ServiceNow AI Platform FeaturesFeature

Coding

Includes conversational build experience and context-aware AI agents.

10/24/2025Autonomous ITProduct

Business

AI-powered autonomy for operational resilience.

10/24/2025Core Business SuiteProduct

Business

Integrates key functions into one AI-powered solution.

09/30/2025AI-powered CPQFeature

Business

Accelerates quote generation with AI for sales.

09/30/2025AI LensFeature

Automation

Transforms screens into instant actions with AI automation.

09/30/2025AI Data ExplorerFeature

Data Science

Connects insights across data sources for trend analysis.

09/30/2025AI Web AgentsFeature

Automation

Automate tasks across apps without APIs or integrations.

09/30/2025AI Voice AgentsFeature

Audio

Hands-free AI support with human-like fluency.

09/30/2025AI ExperienceProduct

Business

Unified AI interface for enterprise workflows and CRM.

09/16/2025ServiceNow University AI ProgrammingService

Business

AI-focused education and certification for employees and partners.

09/11/2025Agentic PlaybooksFeature

Automation

AI-embedded workflows for efficient task automation.

09/11/2025Machine Identity ConsoleFeature

Security

Enterprise-grade security for API integration management.

09/11/2025ServiceNow Vault ConsoleFeature

Security

Guided tool for data protection and compliance monitoring.

09/11/2025Developer SandboxFeature

Coding

Isolated environments for efficient AI application development.

09/11/2025Build AgentFeature

Coding

Natural language tool for rapid enterprise app creation.

09/11/2025Zurich Platform ReleaseProduct

Business

AI platform with multi-agentic development and security features.

09/03/2025Agentic AIFeature

Automation

AI agents augment employee efficiency with seamless user experience.

07/24/2025ServiceNow AI Control TowerFeature

Business

Oversees agentic workforces ensuring compliance and ethical AI use.

07/24/2025Agentic Workforce ManagementFeature

Automation

AI-driven workforce management for seamless human-AI collaboration.

05/08/2025AI Agents For Security And RiskFeature

Security

Autonomous AI agents for enterprise security and risk management.