| 06/27/2025 | Conversational Intelligence | Feature | Business | Analyzes interactions to understand intent and sentiment in real-time. |
| 06/27/2025 | ConversationRelay | Feature | Business | Routes conversations to agents, preserving context for seamless support. |
| 06/27/2025 | Agent Copilot | Feature | Business | Supports agents with context, recommended responses, and actions. |
| 06/23/2025 | AI Solutions | Service | Automation | Deploy virtual agents and automate tasks for customer interactions. |
| 06/23/2025 | Conversational AI | Feature | Automation | Deploy virtual agents to automate tasks and personalize interactions. |
| 06/18/2025 | Compliance Toolkit | Feature | Security | AI-driven support for US messaging regulations and compliance. |
| 05/15/2025 | Conversational Intelligence | Feature | Text | Analyzes voice and text conversations for structured insights. |
| 05/14/2025 | Conversational Intelligence Integration | Feature | Audio | Integrates analytics engine with ConversationRelay for insights. |
| 05/14/2025 | HIPAA Eligibility for ConversationRelay | Feature | Audio | Enables secure, compliant voice AI in healthcare industries. |
| 05/14/2025 | Conversational Intelligence For Messaging | Feature | Text | Analyzes messaging interactions alongside voice data for insights. |
| 05/14/2025 | Generative Custom Operators | Feature | Text | LLM-powered operators for custom AI use cases. |
| 05/14/2025 | AI Agent Observability With ConversationRelay | Feature | Business | Monitors and refines Twilio AI agent interactions for quality. |
| 03/26/2025 | Generative Custom Operators For Voice Intelligence | Feature | Audio | Natural language processing for tailored customer interaction insights. |
| 03/18/2025 | Generative Custom Operators | Feature | Audio | AI-powered operators for advanced voice interaction analysis. |
| 03/06/2025 | Twilio Functions | Feature | Automation | Serverless environment for deploying AI Agent functions. |
| 03/06/2025 | Twilio Segment | Feature | Business | Provides customer memory for personalized interactions. |
| 02/12/2025 | Twilio ConversationRelay | Service | Audio | Real-time voice translation using AI for seamless communication. |
| 01/16/2025 | Visualize And Control Critical Customer Metrics | Feature | Business | Provides AI-powered insights and recommendations in a dashboard. |
| 01/16/2025 | Optimize Personalized Marketing Experiences | Feature | Business | Streamlines campaign creation with generative and predictive AI. |
| 01/16/2025 | Transform The Contact Center | Feature | Business | Leverages NLP and AI for efficient contact center operations. |
| 01/16/2025 | Enrich Segment’s Golden Profiles | Feature | Text | Uses LLM and NLP to update customer profiles in real-time. |
| 01/16/2025 | Twilio Predictions | Feature | Business | Predictive AI tool for marketers using Segment data. |
| 01/16/2025 | Generative Journeys | Feature | Business | AI-driven customer journey creation for campaign personalization. |
| 01/16/2025 | Generative Email Design | Feature | Business | AI-powered email design feature for Twilio Engage platform. |
| 01/16/2025 | Twilio Voice Intelligence | Product | Audio | AI-powered language tools for enhanced customer interaction insights. |
