| 05/20/2026 | Conversation Intelligence | Feature | Business | Analyzes live interactions for intent, sentiment, and actions. |
| 05/19/2026 | Agent Connect | Feature | Business | Integrates AI agents into Twilio channels seamlessly. |
| 05/19/2026 | Conversation Memory | Feature | Business | Builds persistent customer profiles from interactions. |
| 05/19/2026 | Conversation Orchestrator | Feature | Business | Connects multiple communication channels into one conversation record. |
| 05/19/2026 | Twilio Conversations Platform | Service | Business | Infrastructure for AI agents and human agents to collaborate. |
| 02/06/2026 | Voice Conversations With ConversationRelay | Feature | Audio | Enables AI agents to talk naturally with customers. |
| 02/06/2026 | Chatbots And Assistants In Twilio Studio | Feature | Automation | Visual chatbots and assistants using Twilio Studio blocks. |
| 01/13/2026 | Voice AI | Feature | Audio | Increases productivity and reduces waiting times with AI-driven voice. |
| 11/19/2025 | Twilio Observability Tooling | Feature | Audio | Monitors latency in voice agent pipelines for AI applications. |
| 11/10/2025 | Twilio Conversational AI | Feature | Text | Personalized conversations at scale using AI and communications. |
| 11/10/2025 | ConversationRelay | Feature | Audio | AI Voice Agents with minimal code for natural interactions. |
| 11/04/2025 | Twilio Answering Machine Detection | Feature | Audio | Detects voicemail and human responses in calls using AI. |
| 11/04/2025 | Twilio Real-Time Transcriptions | Feature | Audio | Real-time speech transcription for iOS call screening detection. |
