| 01/16/2025 | Visualize And Control Critical Customer Metrics | Feature | Business | Provides AI-powered insights and recommendations in a dashboard. |
| 01/16/2025 | Optimize Personalized Marketing Experiences | Feature | Business | Streamlines campaign creation with generative and predictive AI. |
| 01/16/2025 | Transform The Contact Center | Feature | Business | Leverages NLP and AI for efficient contact center operations. |
| 01/16/2025 | Enrich Segment’s Golden Profiles | Feature | Text | Uses LLM and NLP to update customer profiles in real-time. |
| 01/16/2025 | Twilio Predictions | Feature | Business | Predictive AI tool for marketers using Segment data. |
| 01/16/2025 | Generative Journeys | Feature | Business | AI-driven customer journey creation for campaign personalization. |
| 01/16/2025 | Generative Email Design | Feature | Business | AI-powered email design feature for Twilio Engage platform. |
| 01/16/2025 | Twilio Voice Intelligence | Product | Audio | AI-powered language tools for enhanced customer interaction insights. |
| 01/16/2025 | Unified Profiles | Feature | Business | Centralizes customer data for AI-driven engagement insights. |
| 12/11/2024 | Twilio Agent Copilot | Feature | Text | AI-powered tool for personalized, data-informed customer experiences. |
| 12/11/2024 | Automated Data Mapping | Feature | Data Science | AI-powered feature for simplifying data management in CDP. |
| 11/21/2024 | ConversationRelay | Product | Audio | Effortless voice AI integration with seamless conversational flow. |
| 11/01/2024 | Entity Recognition | Feature | Audio | Feature for recognizing entities in voice call data. |
| 10/02/2024 | Speech-To-Speech Capabilities | Feature | Audio | Supports natural voice conversations with AI virtual agents. |
| 10/02/2024 | OpenAI Realtime API Integration | Feature | Audio | Enables real-time AI voice interactions using OpenAI's Realtime API. |
| 10/02/2024 | Twilio Media Stream Server | Feature | Audio | Handles audio from calls for AI processing using OpenAI Realtime API. |
| 09/17/2024 | RFP Genie | Product | Automation | AI system that answers RFPs by analyzing requirements and generating responses. |
| 09/12/2024 | AI-Enhanced CPaaS Solution | Feature | Business | AI integration in CPaaS for improved customer engagement and analytics. |
