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Zendesk is at the forefront of technological advancements in Artificial Intelligence, securing a #13 rank on the AI innovations leaderboard among the top 100 tech companies. Zendesk has released 135 AI-driven solutions in the last 6 months alone. Among those innovations, Automation, Text and Business represent 88% of their AI-related product releases. Below is a breakdown of Zendesk's most recent AI Innovations by category and full list of their AI-related developments updated daily.

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Updated Nov 23, 2025
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AI Innovations

May 01, 2025 - Nov 23, 2025
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135
-10.60%
© Futurepedia.io

Trailing 6 Months

135 AI Innovations

DateInnovation NameTypeCategoryDescription
11/22/2025AI Agent ResponsesFeature

Text

AI agents generate answers using external content for customer queries.

11/21/2025AI Agents Navigation UpdateFeature

Business

Unified navigation for AI Agents in Zendesk platform.

11/19/2025Zendesk Agent For Microsoft 365 CopilotFeature

Automation

AI-powered Zendesk support integrated into Microsoft 365 apps.

11/12/2025AI AgentsFeature

Automation

AI-powered agents enhancing customer service and support capabilities.

11/12/2025AI Agents SetupFeature

Automation

Guides users in setting up AI-powered agents in Zendesk.

11/11/2025AI Agent TicketsFeature

Automation

Tracks AI-handled conversations without human escalation in Zendesk.

11/07/2025AI Summary Answer Theme Update ProgramFeature

Text

Automatically adds generative search to custom themes without coding.

11/05/2025Zendesk QA AIFeature

Productivity

AI features for quality assurance in Zendesk Services.

11/02/2025AI Agents Setup WizardFeature

Automation

Wizard helps trial users set up AI agents easily.

11/02/2025Auto Assist Experience ImprovementFeature

Text

Enhanced auto assist for managing AI-suggested replies efficiently.

11/02/2025Writing Tools MenuFeature

Text

Generative AI assists in writing and editing macros.

11/02/2025Ticket Summarization EnhancementFeature

Text

Expanded word limit and context capture for ticket summarization.

10/31/2025Generative Search ExtenderService

Miscellaneous

Add-on for increasing monthly search limit in Zendesk.

10/30/2025Generative AI Writing ToolsFeature

Productivity

AI tools to assist in creating personal macros efficiently.

10/28/2025Action BuilderFeature

Automation

No-code tool for automating AI and human workflows.

10/27/2025Zendesk AIFeature

Automation

AI-first solution for service, enhancing customer and employee interactions.

10/26/2025AI Translation for Outgoing EmailsFeature

Text

Early Access Program for AI translation of outgoing emails.

10/25/2025AI Agent - EssentialFeature

Automation

Controls AI agent behavior with specific response instructions.

10/23/2025Knowledge CreatorFeature

Text

Uses generative AI to create help center articles automatically.

10/23/2025Real-Time QA InsightsFeature

Security

Uses AI to detect concerns in ticket conversations.

10/23/2025AI Translations For Ticket ConversationsFeature

Text

Enhances ticket translations using AI for asynchronous conversation channels.

10/23/2025AI Agent Ticket FunctionalityFeature

Automation

AI-driven ticket escalation and routing for customer support.

10/23/2025Generative Answers In AI AgentsFeature

Automation

Generative responses created dynamically by the AI agent.

10/19/2025Real-Time AI Suggestions For Voice CallsFeature

Audio

Provides real-time AI support to agents during voice calls.

10/19/2025Advanced AI Agent Default ResponderFeature

Automation

AI agent as default responder for Zendesk messaging channels.