Zendesk

AI resolves customer issues without human intervention.

Transforms IVR with AI-driven automation and real-time data.

AI-powered platform unifying digital and voice channels for businesses.

Tracks sentiment and intent dynamically throughout ticket conversations.

Allows feedback on AI-generated replies for quality improvement.

Automates conversations using generative response capabilities with OpenAI.

Enhances generative reply block with custom question prompts.

Automated assistance for agents using predefined operation flows.

AI predicts ticket language for better communication handling.

AI predicts ticket subject for enhanced support efficiency.

AI-powered search providing answers from top search results.

Customizable messaging bots for natural customer support interactions.

Machine learning-based chatbot for knowledge base article search.

Automated conversations through Web Widget or mobile messaging channels.

Allows custom translations for AI agent standard responses.

Automatically translates AI agent responses into multiple languages.

Enhances AI agents with advanced dialogue-building capabilities.

Clone existing AI agents to create new messaging agents.

Showcases AI tools for enhancing agent and admin workflows.

Explores AI agents and knowledge integration in Zendesk.

AI-powered voice call review and scoring in Zendesk QA.

Visualize AI agent data with customizable filters and metrics.

Adds tags to tickets for AI-driven management.

AI adds macros for automated ticket processing.

AI retrieves organization info for tailored responses.