| 01/17/2025 | Knowledge Gap Discovery | Feature | Automation | Identifies knowledge gaps using bot conversations, enhancing knowledge management. |
| 01/16/2025 | AI-Powered Quality Assurance | Feature | Automation | Evaluates interactions and identifies areas needing human intervention. |
| 01/16/2025 | Zendesk AI | Product | Automation | Automates support requests and enhances service quality. |
| 01/16/2025 | Agent Copilot | Feature | Automation | Proactive guide for agents to streamline workflows and interactions. |
| 01/16/2025 | Autonomous AI Agents | Product | Automation | AI agents autonomously interact and resolve customer inquiries. |
| 01/16/2025 | Zendesk Agent Workspace | Feature | Automation | Workspace integrating AI tools for enhanced customer service. |
| 01/16/2025 | Zendesk QA | Feature | Automation | AI-powered quality assurance for customer service improvements. |
| 01/16/2025 | Zendesk AI Agents | Product | Automation | AI agents to enhance customer service interactions and efficiency. |
| 01/15/2025 | Complete Service Solution For The AI Era | Product | Business | Comprehensive service solution integrating AI for enhanced customer support. |
| 01/15/2025 | Venture Fund To Fuel AI Startups | Service | Miscellaneous | Zendesk launches fund to support innovative AI startup growth. |
| 01/15/2025 | Flexible Pricing For Customized AI Journeys | Service | Business | Offers tailored pricing for personalized AI-driven customer experiences. |
| 01/15/2025 | AI-Powered Features for Zendesk Voice | Feature | Audio | Enhances Zendesk Voice with AI-driven conversational IVR capabilities. |
| 01/09/2025 | Segmented Similar Tickets And Merging Suggestions | Feature | Automation | AI-driven ticket suggestions segmented by brand for better accuracy. |
| 01/08/2025 | Ultimate AI Agent Integration | Feature | Automation | Integrates AI agents with Apple Messages for Business channel. |
| 01/07/2025 | Advanced AI Add-On | Feature | Automation | AI-powered feature for automating Jira issue creation in Zendesk. |
| 01/07/2025 | Spotlight Insights | Feature | Automation | AI-powered tool for discovering critical conversations in Zendesk QA. |
| 01/02/2025 | Agent Copilot Auto Assist Cancellation | Feature | Automation | Cancel AI-recommended actions in agent responses for flexibility. |
| 12/31/2024 | AI Agents | Feature | Automation | AI-powered bots available on a trial basis. |
| 12/18/2024 | Integration Builder | Feature | Automation | No-code tool for connecting AI agents to APIs. |
| 12/06/2024 | Smart Role | Product | Business | AI-driven training solutions for customer support teams. |
| 12/06/2024 | Thoughtly | Product | Audio | AI-driven voice agent for seamless customer interactions. |
| 12/06/2024 | AI Agent Instructions | Feature | Automation | Customize AI agent responses with specific instructions and guidelines. |
| 12/06/2024 | UltimateGPT | Feature | Automation | Manage knowledge sources and bot personas for AI agents. |
| 12/06/2024 | AI Agents (Ultimate) | Product | Automation | AI platform for managing and training AI agents. |
| 12/06/2024 | Generative Replies | Feature | Text | Automatically resolve inquiries using help center content. |
