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Zendesk is at the forefront of technological advancements in Artificial Intelligence, securing a #8 rank on the AI innovations leaderboard among the top 100 tech companies. Zendesk has released 173 AI-driven solutions in the last 6 months alone. Among those innovations, Automation, Business and Text represent 91% of their AI-related product releases. Below is a breakdown of Zendesk's most recent AI Innovations by category and full list of their AI-related developments updated daily.

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Updated Apr 26, 2025
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Zendesk's AI Innovations

Oct 01, 2024 - Apr 26, 2025
173
49.14%
© Futurepedia.io

Zendesk's AI Innovations by Type

Oct 01, 2024 - Apr 26, 2025
© Futurepedia.io

0 AI Innovations

DateInnovation NameTypeCategoryDescription
04/26/2025AI Agents - AdvancedFeature

Automation

Enhances AI agents with advanced dialogue-building capabilities.

04/24/2025Cloning AI Agents for MessagingFeature

Automation

Clone existing AI agents to create new messaging agents.

04/23/2025Relate Deep Dive On AI Tools For Agents And AdminsFeature

Automation

Showcases AI tools for enhancing agent and admin workflows.

04/23/2025Relate Deep Dive On AI Agents And KnowledgeFeature

Automation

Explores AI agents and knowledge integration in Zendesk.

04/23/2025Zendesk AutoQA For VoiceFeature

Audio

AI-powered voice call review and scoring in Zendesk QA.

04/22/2025AI Agent Performance AnalysisFeature

Automation

Visualize AI agent data with customizable filters and metrics.

04/20/2025Add TagFeature

Business

Adds tags to tickets for AI-driven management.

04/19/2025Add MacrosFeature

Business

AI adds macros for automated ticket processing.

04/19/2025Get Organization InfoFeature

Business

AI retrieves organization info for tailored responses.

04/19/2025Get Ticket TagsFeature

Business

AI retrieves ticket tags for session management.

04/19/2025Update Ticket InfoFeature

Business

AI updates ticket fields for streamlined processes.

04/19/2025Get Ticket InfoFeature

Business

AI retrieves ticket info for enhanced ticket processing.

04/19/2025Get User InfoFeature

Business

Retrieves user info for personalized AI-driven responses.

04/19/2025Add Internal NoteFeature

Business

AI agents add internal notes for agent synchronization.

04/16/2025Advanced UltimateGPT InsightsFeature

Automation

Provides insights on UltimateGPT performance and conversation data.

04/16/2025Sunshine Group RoutingFeature

Automation

Routes inquiries to AI agents across different channels.

04/09/2025Multi-Conversations AI Agent BehaviorFeature

Automation

AI agent behavior activates with new multi-conversations feature.

04/04/2025Use Case Recommendation FeatureFeature

Automation

AI analyzes messages to generate use case recommendations.

04/03/2025AI Agents - EssentialFeature

Automation

Feature for managing AI agents in messaging channels.

04/03/2025Use Case SuggestionsFeature

Automation

AI analyzes messages to suggest use cases automatically.

04/02/2025BSAT Evaluation CollectionFeature

Automation

Collects user feedback on AI agent performance satisfaction.

04/02/2025Generative AI Writing ToolsFeature

Text

Enhance ticket comments with AI-driven writing tools.

04/01/2025Related Tickets PanelFeature

Automation

AI-powered panel for accessing similar and merge ticket suggestions.

04/01/2025AI Agent Generative FeaturesFeature

Automation

Enhanced generative AI features for AI agents.

04/01/2025Auto Assist EnhancementsFeature

Automation

AI-driven suggestions and updates for ticket fields.