Zendesk

Generative AI tool for creating, paraphrasing, and simplifying content.

AI assistant for optimizing Zendesk setup and workflows.

Prebuilt dashboard for monitoring AI agent performance metrics.

New dashboard tab for monitoring AI agent performance.

Expands AI capabilities across Zendesk's Resolution Platform.

Extends AI into enterprise systems, eliminating manual work.

Fully autonomous AI resolves high-complexity interactions in voice channels.

AI autonomously designs and executes complex multi-step procedures.

AI autonomously improves by detecting workflow gaps and optimizing.

AI agent offering for enhanced customer service interactions.

AI-driven platform for managing complex customer service interactions.

Advanced AI agents for enhanced customer service interactions.

Provides generative AI and natural language processing services.

Enhances ticket comments using generative AI technology.

Displays AI-detected entities in Support tickets.

Allows pre-approval of low-risk actions for auto assist.

Logs events for approved reply suggestions and actions.

Automatically enables AI agents for specific customer tickets.

Leverages AI for sentiment analysis and text summarization.

Conversational assistant for updating agent status in real-time.

AI agents provide immediate responses in web forms.

No-code tool for AI-driven answers in help centers.

Automatically creates tickets for AI-handled messaging conversations.

AI-enhanced tool for improving writing style and tone.

Provides real-time phone conversations with AI automation.