| 04/03/2025 | AI Agents - Essential | Feature | Automation | Feature for managing AI agents in messaging channels. |
| 04/03/2025 | Use Case Suggestions | Feature | Automation | AI analyzes messages to suggest use cases automatically. |
| 04/02/2025 | BSAT Evaluation Collection | Feature | Automation | Collects user feedback on AI agent performance satisfaction. |
| 04/02/2025 | Generative AI Writing Tools | Feature | Text | Enhance ticket comments with AI-driven writing tools. |
| 04/01/2025 | Related Tickets Panel | Feature | Automation | AI-powered panel for accessing similar and merge ticket suggestions. |
| 04/01/2025 | AI Agent Generative Features | Feature | Automation | Enhanced generative AI features for AI agents. |
| 04/01/2025 | Auto Assist Enhancements | Feature | Automation | AI-driven suggestions and updates for ticket fields. |
| 04/01/2025 | Entity Detection in Copilot | Feature | Automation | Automatically detect and extract ticket details using AI. |
| 04/01/2025 | Copilot Overview Page | Feature | Automation | Centralized AI hub for managing Copilot features and performance. |
| 03/29/2025 | Simplified Navigation | Feature | Business | Centralizes intelligent triage functions in the Admin Center. |
| 03/29/2025 | Custom Purposes | Feature | Business | Add custom purposes to meet specific business needs. |
| 03/28/2025 | Generative Search | Feature | Text | AI-powered search providing concise answers in help center. |
| 03/28/2025 | Use Case Suggestions | Feature | Automation | AI analyzes messages to generate relevant use case suggestions. |
| 03/27/2025 | Agentic AI Agents | Product | Automation | Autonomous AI agents for complex user request resolution. |
| 03/27/2025 | Generative Procedures For Agentic AI Agents | Feature | Automation | AI-generated procedures for decision-making in agentic AI agents. |
| 03/27/2025 | Agentic AI Agents EAP | Service | Automation | Early access to autonomous AI agents with adaptive reasoning. |
| 03/27/2025 | AI Insights Hub | Feature | Business | Centralized AI operations center with usage metrics. |
| 03/27/2025 | Custom Quality Assurance | Feature | Business | Scores 100% of interactions, surfaces hidden insights. |
| 03/27/2025 | AI Reasoning Controls | Feature | Business | Provides real-time visibility into AI agent's decision-making. |
| 03/27/2025 | Action Builder | Feature | Automation | Connects and automates AI and human workflows without coding. |
| 03/27/2025 | Zendesk Knowledge Builder | Product | Business | AI analyzes past tickets to create a knowledge base. |
| 03/27/2025 | Comprehensive Knowledge Graph | Product | Business | Consolidates service knowledge for immediate access by agents. |
| 03/27/2025 | Copilot Enhancements | Feature | Automation | Integrates knowledge sources and systems for autonomous business procedures. |
| 03/27/2025 | Upgraded AI Agent Builder | Feature | Business | Dynamic platform for creating customized AI agents for service. |
| 03/27/2025 | Zendesk AI Agents | Product | Business | Next-gen AI agents for precise, fast customer service responses. |
