02/20/2025 AI Assistant For Slack DM Channel Feature
AI Assistant integration for Slack direct message channels.
02/20/2025 Email and Web Form AI Agents Feature
AI Agents for automated email and web form responses.
02/20/2025 Messaging AI Agent Feature
Bot interacts with customers via web, mobile, and social channels.
02/20/2025 AI Agent (Essential) Feature
AI-powered bot for automatic customer issue resolution across channels.
02/18/2025 AI Agent Feature
Assists in handling customer inquiries using AI technology.
02/18/2025 Generative AI Tools Feature
Simplifies article creation with Expand and Tone Switch features.
02/15/2025 Zendesk AI Feature
Includes entity detection, similar tickets, and custom objectives.
02/15/2025 New Article Editor Feature
Features AI summaries and improved editing tools for articles.
02/15/2025 App Builder Feature
Create custom apps using AI-driven natural language interface.
02/13/2025 Deactivate Intents Feature
Allows deactivation of intents for improved AI triage accuracy.
02/12/2025 AI Agents Integration Feature
Integrates AI agents with Zendesk for enhanced messaging capabilities.
02/12/2025 Advanced Routing Feature
Automatically assigns tickets to agents using AI technology.
02/12/2025 Advanced AI Agents Template Creation Feature
Allows AI agents to create message templates within Sunshine Conversations.
02/12/2025 Advanced CRM Actions For AI Agents Feature
Enhances AI agents with advanced CRM actions in Zendesk Support.
02/11/2025 Automatic Speaker Identification Feature
Identifies speakers in call transcripts using AI technology.
02/11/2025 Advanced Conversation Actions Feature
Enhances AI agents with dynamic conversation management capabilities.
02/11/2025 Advanced System Replies Feature
AI-driven replies for enhanced customer interaction and support.
02/08/2025 Updated Interface For Managing AI Agents Feature
New interface for easier AI agent management.
02/08/2025 Enhanced Response Generation Feature
Improved accuracy in AI agent response generation.
02/07/2025 Automatic Editing Feature
Removes PII and PCI data from transcriptions automatically.
02/07/2025 Keyword Enhancement Feature
Highlights specific words to improve transcription accuracy.
02/07/2025 Automatic Speaker Labeling Feature
Identifies speakers as agent or customer in transcriptions.
02/07/2025 Enhanced Document Creation Capabilities Feature
AI-enhanced document creation for improved content management.
02/07/2025 Quick Replies In The Agent Workspace Feature
AI-generated quick replies for faster agent responses.
02/07/2025 Similar Ticket Merging Recommendations Feature
AI suggests merging similar tickets for efficiency.
