Zendesk

Wizard helps trial users set up AI agents easily.

Enhanced auto assist for managing AI-suggested replies efficiently.

Generative AI assists in writing and editing macros.

Expanded word limit and context capture for ticket summarization.

Add-on for increasing monthly search limit in Zendesk.

AI tools to assist in creating personal macros efficiently.

No-code tool for automating AI and human workflows.

AI-first solution for service, enhancing customer and employee interactions.

Early Access Program for AI translation of outgoing emails.

Controls AI agent behavior with specific response instructions.

Uses generative AI to create help center articles automatically.

Uses AI to detect concerns in ticket conversations.

Enhances ticket translations using AI for asynchronous conversation channels.

AI-driven ticket escalation and routing for customer support.

Generative responses created dynamically by the AI agent.

Provides real-time AI support to agents during voice calls.

AI agent as default responder for Zendesk messaging channels.

Dashboard for monitoring and managing advanced AI agents.

AI-driven tool for enhancing customer support interactions.

AI creates and organizes knowledge base from past tickets.

AI-driven analytics for narrative insights and trend analysis.

Integrates external knowledge sources without data migration.

Low/no-code tool for creating workflows and automations.

Proactive AI assistant for service admins with automation and insights.

Fully autonomous AI agents for natural speech understanding and resolution.