Zendesk

Zendesk is at the forefront of technological advancements in Artificial Intelligence, securing a #10 rank on the AI innovations leaderboard among the top 100 tech companies. Zendesk has released 114 AI-driven solutions in the last 6 months alone. Among those innovations, Automation, Text and Business represent 91% of their AI-related product releases. Below is a breakdown of Zendesk's most recent AI Innovations by category and full list of their AI-related developments updated daily.

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Updated Sep 19, 2024

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Zendesk's AI Innovations

Mar 01, 2024 - Sep 19, 2024

114

119.23%

Zendesk's AI Innovations by Type

Mar 01, 2024 - Sep 19, 2024

0 AI Innovations

Date	Innovation Name	Type	Category	Description
09/13/2024	AI-Enabled Highlights	Feature	Automation	Identifies tickets with extreme sentiments or risk of customer loss.
09/13/2024	AI-Driven Filters	Feature	Automation	AI filters help find relevant tickets for review.
09/13/2024	Auto QA Score	Feature	Automation	AI-driven score for quick ticket quality assessment.
09/11/2024	Agent Copilot Reporting	Feature	Automation	Analyze effectiveness of agent copilot using custom metrics and reports.
09/11/2024	Agent Copilot	Feature	Automation	AI-powered assistant for agents to solve tickets efficiently.
09/11/2024	Zendesk QA	Product	Automation	AI-powered quality assurance integrated into Zendesk's WEM suite.
09/09/2024	Education Pre-Trained Intents	Feature	Automation	AI-driven pre-trained intents for education industry ticket classification.
09/04/2024	Call Summaries and Transcriptions	Feature	Text	Generates a summary and transcription of the ticket for each call.
09/04/2024	Bot Personas	Feature	Text	Determines the style of AI-generated messages to reflect your brand.
09/04/2024	Simplify Help Center Article	Feature	Text	Makes the selected help center content clearer and concise.
09/04/2024	Article Summaries (EAP)	Feature	Text	Displays a concise description of a help center article.
09/04/2024	Expand Ticket Comment	Feature	Text	Adds an additional language to the agent's comment content.
09/04/2024	Acceptance Rates	Feature	Automation	Highlights AI score alignment with human score in dashboards.
09/04/2024	AI-Powered Spotlights	Feature	Automation	Identifies tickets with sentiment extremes, churn risk, or extraordinary performance.
09/04/2024	Automated AI Agent Solutions Pricing Model	Feature	Automation	New pricing model for automated AI agent solutions now active.
09/04/2024	AI Agents Automated Solutions Pricing Model	Feature	Automation	New pricing model based on automated solutions for AI Agents.
09/03/2024	Automated Resolutions Pricing Model	Feature	Automation	New pricing model for AI agents' automated resolutions.
09/03/2024	AI Agent Feedback	Feature	Automation	Admins can provide feedback on AI agent automated resolutions.
09/03/2024	Automated Resolutions Pricing Model	Feature	Automation	New pricing model for AI agents' automated resolutions.
08/31/2024	Tone Shifting for Help Center Content	Feature	Text	AI adjusts tone in help center content.
08/31/2024	Expanding Ticket Comments	Feature	Text	Expands ticket comments with AI for clarity.
08/31/2024	Ticket Summaries	Feature	Text	Summarizes tickets using generative AI technology.
08/28/2024	Outcome-Based Pricing for AI Agents	Service	Business	Pricing model tied to AI-driven customer service outcomes.
08/24/2024	Custom Automatic Quality Assurance Categories	Feature	Automation	Create custom evaluation categories for Zendesk QA.
08/24/2024	Automatic Quality Assurance	Feature	Automation	Automatically evaluates customer interactions in Zendesk.