Zendesk

Prebuilt dashboard for analyzing generative AI tool usage by agents.

New AI-based recommendations for intelligent triage and automation.

Translates conversations for multilingual support in Zendesk Agent Workspace.

Guides agents using AI to resolve customer requests efficiently.

Enables proactive communication with customers using AI capabilities.

Free QA feature for evaluating AI assistant conversations.

Automate customer solutions across all service channels using AI.

AI-powered assistant for faster ticket resolution in Zendesk.

Configure AI translations to exclude specific terms and phrases.

AI-driven document recommendations for enhanced messaging interactions.

New tab for auto assist usage data in analytics dashboard.

View AI agent conversations as read-only tickets in Support.

AI enhances IP blocking by detecting and suggesting blocks.

AI-driven insights for smarter support through data integration.

Enhanced co-pilot overview with new recommendation types and languages.

Create targeted conversation flows for similar customer characteristics.

AI agents for automating customer interactions and support tasks.

AI-driven insights for improving quality assurance processes.

Create targeted conversation flows using AI agent segments.

AI agents provide generative replies on email and web forms.

Weekly intent suggestions for intelligent triage improvement.

Define synonyms for entity values in intelligent triage.

Enhanced Copilot Overview with new recommendation types and feedback.

Define brand-specific guidelines for AI-generated communication suggestions.

AI-driven tool for generating reports using simple prompts.