Zendesk

AI-enabled filters detect conditions like agent transfers and frustrations.

New report shows performance details of AI agent use cases.

Add forwarding blocks and control conversation transfers for AI agents.

Enhances email AI agents with new escalation management features.

Enhances Zendesk with AI-driven support agent capabilities.

New report shows AI agent use case performance over time.

Add escalation blocks to manage AI agent conversation handovers.

Enhances ticket classification with AI-driven custom intents.

Evaluates AI agents' performance in customer conversations.

Automates ticket handling by recognizing customer intent using AI.

Create structured message templates for advanced AI agents.

AI agents in Slack and Teams with seamless human escalation.

Connects knowledge across systems for smarter employee service.

AI-enhanced analysis tool for creating reports and dashboards.

AI-driven feature for creating and managing workload forecasts.

Analyzes ticket data to increase automation rates using AI.

AI-powered filters for efficient conversation data analysis.

Configures automation thresholds for advanced AI agents.

Designs AI agent escalation flows for efficient query handling.

Configures AI agent escalation strategies for complex queries.

Manage AI agent tickets with specific workflows and limitations.

Introduces escalation blocks for advanced email AI agents.

Allows AI agents to handle multiple use cases before escalation.

Filter AI recommendations by type in admin center.

AI-powered platform unifying channels and agent tools for service.