| 10/09/2025 | Knowledge Builder | Feature | Text | AI creates and organizes knowledge base from past tickets. |
| 10/09/2025 | Advanced Insights Powered by HyperArc | Feature | Data Science | AI-driven analytics for narrative insights and trend analysis. |
| 10/09/2025 | Knowledge Connectors | Feature | Automation | Integrates external knowledge sources without data migration. |
| 10/09/2025 | Action Builder | Feature | Automation | Low/no-code tool for creating workflows and automations. |
| 10/09/2025 | Admin Copilot | Feature | Automation | Proactive AI assistant for service admins with automation and insights. |
| 10/09/2025 | Voice AI Agents | Feature | Audio | Fully autonomous AI agents for natural speech understanding and resolution. |
| 10/02/2025 | Zendesk AI Language Detection And Translation | Feature | Automation | Enhances customer support with language detection and translation features. |
| 09/26/2025 | Measuring The Impact Of AI On Your Business | Service | Business | Analyze AI's business impact with new Zendesk deep dive session. |
| 09/26/2025 | Generative AI For Voice | Feature | Audio | Transcribe and summarize voice calls using generative AI. |
| 09/26/2025 | Ticket Summaries And Intelligent Triage | Feature | Automation | AI-powered insights for ticket summaries and triage predictions. |
| 09/21/2025 | Intelligent Triage Recommendations | Feature | Automation | New recommendations based on triage entities, sentiment, and language. |
| 09/21/2025 | Intelligent Triage Recommendations | Feature | Text | New recommendations based on triage entities, sentiment, and language. |
| 09/18/2025 | AI Article Translation | Feature | Text | AI-powered translation feature for the new article editor. |
| 09/15/2025 | AI-Generated Translation Exclusions | Feature | Text | Define case-sensitive terms to exclude from AI translations. |
| 08/30/2025 | Generative AI Agent Tools Dashboard | Feature | Productivity | Prebuilt dashboard for analyzing generative AI tool usage by agents. |
| 08/28/2025 | Copilot Recommendation Types | Feature | Automation | New AI-based recommendations for intelligent triage and automation. |
| 08/23/2025 | Zendesk Agent Workspace Translation Feature | Feature | Text | Translates conversations for multilingual support in Zendesk Agent Workspace. |
| 08/22/2025 | Auto Assist Procedures | Feature | Automation | Guides agents using AI to resolve customer requests efficiently. |
| 08/21/2025 | Proactive Messaging | Feature | Automation | Enables proactive communication with customers using AI capabilities. |
| 08/21/2025 | Zendesk QA For AI Assistants | Feature | Automation | Free QA feature for evaluating AI assistant conversations. |
| 08/20/2025 | AI Agents | Feature | Automation | Automate customer solutions across all service channels using AI. |
| 08/12/2025 | Auto Assist | Feature | Automation | AI-powered assistant for faster ticket resolution in Zendesk. |
| 08/12/2025 | Excluded Terms Enhancement | Feature | Text | Configure AI translations to exclude specific terms and phrases. |
| 08/09/2025 | AI Agent Document Recommendations For Messaging | Feature | Automation | AI-driven document recommendations for enhanced messaging interactions. |
| 08/08/2025 | Auto Assist Tab | Feature | Productivity | New tab for auto assist usage data in analytics dashboard. |
