Zendesk

Leverages AI for sentiment analysis and text summarization.

Conversational assistant for updating agent status in real-time.

AI agents provide immediate responses in web forms.

No-code tool for AI-driven answers in help centers.

Automatically creates tickets for AI-handled messaging conversations.

AI-enhanced tool for improving writing style and tone.

Provides real-time phone conversations with AI automation.

Enhances ticket translation with AI for asynchronous conversation channels.

Optimized integration of AI Agent with email channel.

Natively integrated voice automation for real-time phone conversations.

Checks consultant availability for AI-driven escalation processes.

Allows AI to respond based on consultant operating hours.

Visualizes AI-detected entities in support tickets for insights.

Provides AI-driven entity insights from support tickets in dashboard.

Monitors AI summary answers in Zendesk Knowledge Analytics Dashboard.

Enables cloning of AI agents for streamlined testing.

Automatically provisioned AI agent organization for sandbox environments.

AI-driven suggestions to enhance objective quality and accuracy.

AI-powered add-on for enhanced customer support capabilities.

Enhances intent accuracy with AI-driven quality recommendations.

Enhances voicemail logs with AI for better ticket processing.

Advanced AI features including predictive intelligence and storytelling.

AI-generated drafts for optimizing customer support workflows.

AI-generated drafts for common customer support procedures.

Provides AI suggestions during calls using real-time transcription.