3.3 – Adding GPTs to Slack Lesson

Lesson Overview

Connecting your custom GPT to Slack can transform how information flows across your business. Rather than requiring your team to visit a separate site or remember specific URLs, your AI assistant is available right inside the workspace where daily communications already happen. This lesson breaks down the process of integrating Botpress with Slack, from preparing your custom GPT to completing the required setup within both platforms.

This integration is especially valuable for organizations or entrepreneurs who want their teams to quickly access key resources—like company policies—using simple questions in Slack. It eliminates repetitive searches and lets staff get instant, accurate answers. Throughout this lesson, you’ll see how to manage permissions, authenticate accounts, and confirm your setup is working. The goal is to cut down on confusion and ensure your GPT is securely accessible to everyone who needs it. Businesses, educators, and project teams can use this approach to make essential knowledge instantly available, keeping work moving efficiently and reducing dependency on third-party support channels.

Who This Is For

This lesson is designed for anyone responsible for sharing knowledge or automating team support inside Slack.

• Business owners aiming to streamline internal communication
• HR and operations teams distributing policy or onboarding details
• IT staff managing company documentation access
• Product managers looking to support team workflows
• Startup founders wanting to unify resources under one virtual assistant
• Educators setting up collaborative learning resources

Where This Fits in a Workflow

Integrating your custom GPT with Slack fits after the development and fine-tuning of your AI assistant, and before you announce or distribute it to your wider team. You would use this workflow when you want to make a GPT accessible to everyone in your organization directly inside Slack—eliminating the need to leave the chat environment for information or answers. For example, a company might use this setup to allow employees to query policy documents or get quick help with procedures, directly in a #company-policies channel. Similarly, a project team could set up a workspace bot that draws on a custom knowledge base for instant responses during discussion, reducing meeting delays and knowledge drift.

Technical & Workflow Benefits

Traditionally, company information is scattered across internal wikis, documents, or portals that require manual searching or navigation. By integrating a custom GPT with Slack, you create a low-friction, direct access point where anyone can ask questions and receive answers within seconds. This streamlined approach saves time otherwise spent switching between tools or waiting for manual replies.

Teams experience fewer bottlenecks, especially in fast-paced or remote environments. For example, instead of sending repeated HR policy emails, staff can ask the Slack app a question and get up-to-date guidance instantly. The reliability and consistency of a single knowledge base—combined with Slack’s familiar interface—helps ensure everyone is on the same page. The one-time setup process in this lesson leads to long-term savings in effort, support requests, and onboarding overhead.

Practice Exercise

To apply what you’ve learned, choose a common company policy or FAQ that your team often looks up.

1. Use your newly configured Slack app to ask a sample question about this policy in your designated channel or via direct message.
2. Check if the response matches the information in your GPT’s knowledge base.
3. If the response is accurate, try a different type of query, or involve a colleague to see how their interaction works.

Reflection: Compare this experience with how your team previously accessed the same information. How much time or friction did the integration save?

Course Context Recap

Adding GPTs to Slack is a practical step following the setup and configuration of your custom GPT in Botpress. Prior lessons covered preparing and testing your AI assistant; now, you’re expanding its reach by embedding it into your primary communication channel. Upcoming lessons will help you optimize and further automate GPT workflows for wider business impact. Continue the course to discover more ways to make custom AI work efficiently for your entrepreneurial goals.